Operations Trainer — AI-Enabled Systems & Performance

Blue Cross of Idaho; United States; Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Education reimbursement

Employee assistance plan

Job summary

Blue Cross of Idaho is seeking a trainer to identify, develop, deliver, and evaluate training programs across multiple business areas. The role focuses on onboarding, processes, enrollment, and AI-enabled solutions, with hybrid work from Meridian, Idaho.

Level I requires 2 years of health industry or related training experience, Level II requires 4 years, and a Bachelor’s Degree is preferred. Responsibilities include needs analysis, developing blended-learning content, applying adult-learning

Qualifications

• Adult-learning principles and instructional design.
• Classroom, virtual, and blended-learning facilitation.
• Learning-management and digital-learning technologies.
• Ability to translate complex processes into training materials.

Responsibilities

• Identify training needs with stakeholders.
• Develop and facilitate training for new and existing staff.
• Apply adult-learning principles to boost retention.
• Develop training for new systems and AI-enabled tools.
• Evaluate training effectiveness and adjust as needed.
• Lead moderately complex training initiatives and mentor others.

Skills

Adult-learning principles

Instructional techniques

Curriculum development

Facilitation (classroom/virtual)

Learning-management systems

AI-enabled learning tools

Change management

Education

Bachelor's Degree

Tools

Learning technologies

Job description

Blue Cross of Idaho is seeking a trainer to identify, develop, deliver, and evaluate training programs across multiple business areas. The role focuses on onboarding, processes, enrollment, and AI-enabled solutions, with hybrid work from Meridian, Idaho.

Level I requires 2 years of health industry or related training experience, Level II requires 4 years, and a Bachelor’s Degree is preferred. Responsibilities include needs analysis, developing blended-learning content, applying adult-learning