Operations Training Specialist (Hybrid)

Blue Cross of Idaho; Meridian (MS); Hybrid; USD 29,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Blue Cross of Idaho seeks a trainer to identify, develop, deliver, and evaluate training across operations, onboarding, billing, enrollment, and AI-enabled solutions. The role collaborates with Operations, Quality, and subject-matter experts to close knowledge gaps and drive performance.

The position emphasizes adult-learning principles, blended learning methods, and post-implementation reinforcement to ensure proficiency in enrollment processes, customer interactions, and new digital tools.

Qualifications

• Experience applying adult-learning principles and instructional design.
• Ability to develop and deliver training using varied methods (classroom, virtual, blended).
• Strong communication and collaboration with cross-functional teams.

Responsibilities

• Identify training needs with Operations, Quality, and stakeholders.
• Develop and facilitate training for new/existing employees.
• Apply learning technologies to promote development and retention.
• Deliver training for new systems and AI-enabled applications.
• Evaluate training effectiveness and iterate content.

Skills

Adult learning principles

Curriculum development

Facilitation

Change management

AI-enabled training

Education

Bachelor’s Degree

Tools

LMS platforms

Job description

Blue Cross of Idaho seeks a trainer to identify, develop, deliver, and evaluate training across operations, onboarding, billing, enrollment, and AI-enabled solutions. The role collaborates with Operations, Quality, and subject-matter experts to close knowledge gaps and drive performance.

The position emphasizes adult-learning principles, blended learning methods, and post-implementation reinforcement to ensure proficiency in enrollment processes, customer interactions, and new digital tools.