Operations Trainer I/II

Blue Cross of Idaho; Meridian (ID); Hybrid; USD 29,000 - 51,000; Full time

Benefits offered by this job

paid time off

paid holidays

community service and self-care days

medical/dental/vision/pharmacy insur.

401(k) matching and non-contributory

life insurance

short and long term disability

education reimbursement

employee assistance plan (EAP)

adoption assistance program

paid family leave program

Job summary

Blue Cross of Idaho is seeking a Trainer in Meridian, Idaho with a hybrid work schedule to design and deliver training for health-related processes and systems. The role covers Level I and Level II responsibilities, including identifying needs, developing curricula, and applying adult-learning principles to boost performance.

Responsibilities include facilitating sessions, delivering training on new systems and AI-enabled capabilities, and mentoring junior trainers while measuring impact with

Qualifications

• Level I requires 2 years health training or related experience.
• Level II requires 4 years health training or related experience.
• Preferred Education: Bachelor's Degree.

Responsibilities

• Identify training needs with Operations, Quality, SMEs and stakeholders.
• Develop, maintain, and facilitate training using classroom, virtual, blended methods.
• Apply adult-learning principles to promote development and retention.
• Develop proficiency in enrollment, payments, data entry, and customer interactions.
• Deliver training for new systems, AI-enabled apps, automation, and new tech.
• Support adoption through education and reinforcement post-launch.
• Lead moderately complex training initiatives and mentor others.
• Analyze performance trends and adjust curriculum as needed.

Skills

Adult-learning

Facilitation

Learning technologies

Operational knowledge

QA/metrics

AI familiarity

Education

Bachelor's Degree

Tools

LMS platforms

Digital learning tools

Job description

Location

This position is based in Meridian Idaho and offers hybrid work schedule.

We are looking for a Trainer with:

• Level I: 2 years' health industry or related training experience
• Level II: 4 years' health industry or related training experience
• Preferred Education: Bachelor's Degree

What your day may look like:

• Identify training and performance-development needs through collaboration with Operations, Quality, subject-matter experts, process owners, and other business stakeholders.
• Develop, maintain, and facilitate training for new and existing employees using classroom, virtual, digital, and blended-learning methods.
• Apply adult-learning principles and appropriate learning technologies to promote employee development and knowledge retention.
• Develop employee proficiency in assigned operational functions, including applicable customer interactions, enrollment and membership processing, group administration, payment-related processes, data entry, systems, and digital communications.
• Develop and deliver training for new systems, digital capabilities, approved AI-enabled applications, automation, and other emerging technologies.
• Support implementation and adoption of business and technology changes through training development, employee education, and post-implementation reinforcement.
• Partner with Operations and Quality to review performance trends, quality findings, customer feedback, and operational results to proactively identify training, knowledge, skill, or process gaps.
• Observe employee work, interactions, and workflows to identify opportunities for training, coaching, process clarification, or curriculum improvement.
• Evaluate training effectiveness and post-training performance through assessments, quality results, operational metrics, and stakeholder feedback; recommend additional interventions when appropriate.
• Identify gaps or inaccuracies in training materials, procedures, systems, or processes and collaborate with appropriate business owners to support resolution.
• Assess and communicate employee readiness and performance concerns during training and maintain appropriate training documentation and results.
• Manage assigned training projects and workload to achieve departmental and organizational objectives.

Additional Level II Responsibilities

• In addition to the responsibilities above, an Operations Trainer II should: Independently lead moderately complex training initiatives, curriculum-development projects, and implementation efforts.
• Create and maintain training materials associated with significant process, product, regulatory, or technology changes.
• Analyze performance and quality trends and recommend targeted training or performance-improvement strategies.
• Serve as a training subject-matter resource during implementation of new processes, technologies, digital capabilities, and AI-enabled solutions.
• Partner with Operations and Quality leadership to help distinguish training needs from process, technology, documentation, or employee-performance issues.
• Mentor and provide guidance to Operations Trainer I employees and other training resources.

Recommended Knowledge and Skills

• Adult-learning principles, instructional techniques, and curriculum development
• Classroom, virtual, digital, and blended-learning facilitation
• Learning-management and digital-learning technologies
• Operational and customer-experience principles, including applicable digital communication channels
• Quality assurance, performance measurement, and basic data analysis
• Change management and technology adoption
• Working knowledge of artificial intelligence, generative AI, automation, and AI-enabled business applications
• Ability to translate complex products, processes, policies, and technologies into understandable employee training
• Strong communication, collaboration, organization, and problem-solving skillsAbility to identify root causes and distinguish training opportunities from process, system, technology, or performance issues

Pay and Incentives

As of the date of this posting, a good faith estimate of the current pay range is for a level I: $21.39 to $29.95 and for a level II:$26.12 to $ 36.58. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

Benefits

• paid time off
• paid holidays
• community service and self-care days
• medical/dental/vision/pharmacy insurance
• 401(k) matching and non-contributory plan
• life insurance
• short and long term disability
• education reimbursement
• employee assistance plan (EAP)
• adoption assistance program
• paid family leave program

Leave Benefits Policy

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.