Operations Trainer

CarepathRx; Millcreek Township (Erie County); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a detail-oriented Trainer to lead the transition of pharmacy intake operations to a new computer system. This pivotal role involves educating employees on system functionalities, creating engaging training materials, and providing ongoing support. The ideal candidate will have proven experience in training, strong communication skills, and the ability to simplify complex concepts for diverse user roles. Join a forward-thinking organization that values continuous education and offers comprehensive benefits, including medical, dental, and vision coverage, as well as a supportive work environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Paid holidays

Flexible spending

Company-paid life insurance

Short-term disability benefits

Qualifications

• 1-2 years of training experience preferred.
• Experience in pharmacy intake operations is a plus.

Responsibilities

• Develop and deliver tailored training sessions for new system users.
• Create user guides and documentation for reference during the transition.
• Monitor training effectiveness and adjust content as needed.

Skills

Training or facilitation experience

Communication skills

Presentation skills

Interpersonal skills

Simplifying technical concepts

Organizational skills

Problem-solving skills

Education

High School diploma

Tools

Microsoft Office products

E-learning software

Video tutorial creation tools

Job description

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

We are looking for an experienced and detail-oriented Trainer to work with the project manager in leading the transition process for our pharmacy intake operations department as we migrate to a new computer system. This role is pivotal in ensuring a smooth and efficient transition by educating employees on the functionalities and workflows of the new system, minimizing disruptions, and maximizing user proficiency. The Trainer will develop tailored training materials, deliver engaging sessions, and provide ongoing support to team members throughout the transition period.

Responsibilities

• Collaborate with stakeholders to understand the new system’s features and identify key training needs.
• Create user guides, tutorials, and other documentation for reference during and after the transition.
• Develop and deliver training sessions, workshops, and materials tailored to diverse user roles and skill levels.
• Provide hands-on support and troubleshooting for employees adapting to the new system.
• Monitor and evaluate the effectiveness of training sessions, adjusting content as needed for better outcomes.
• Act as a liaison between IT teams, project managers, and end users to address concerns and gather feedback.
• Stay informed on system updates and ensure all training reflects the latest features and functionalities.
• Completion of all projects as deemed appropriate and assigned by Manager.
• Strict adherence to all Policies & Procedures ensures that staff involved in their respective processes comply with stated guidelines and maintain current working knowledge of all areas.
• Provide continuous training and education, encompassing process updates, newly implemented procedures, and onboarding for new team members.
• Perform other duties as directed.

Skills & Abilities

• Proven experience in training or facilitation, particularly in IT systems, pharmacy/intake operations or technology implementations.
• Strong communication, presentation, and interpersonal skills.
• Ability to simplify complex technical concepts for non-technical audiences.
• Familiarity with system migration processes and change management principles is a plus.
• Proficiency in creating training materials using tools such as PowerPoint, e-learning software, or video tutorials.
• Highly organized with strong problem-solving skills and attention to detail.

Requirements

• High School diploma, required.
• 1-2 years training experience, preferred.
• 1-2 years Pharmacy intake operations experience, preferred.
• Microsoft office products experience, required.
• Specialty Pharmacy System experience, preferred.
• Medical Terminology, preferred.

CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying.

Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.