Manager, Regional Operations Trainer, Popeyes, US Northeast

Restaurant Brands International; Minneapolis (MN); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the quick service restaurant sector is seeking Operations Trainers to enhance their training programs across various franchisee organizations. This role involves facilitating both classroom and virtual training, with significant travel required. You'll engage with management at different levels, ensuring they are equipped with the necessary skills and knowledge to excel. With a focus on performance and meritocracy, this position offers a dynamic environment where your contributions can lead to rapid career advancement. If you are passionate about training and development, this opportunity is perfect for you.

Qualifications

• Experience as a Training Facilitator or similar role is essential.
• Knowledge of educational techniques and LMS is crucial.

Responsibilities

• Facilitate training content for Operations Leaders in the Popeyes brand.
• Conduct pre-training calls and assess training needs with franchisee leadership.

Skills

Training Facilitation

Educational Techniques

Learning Management Software (LMS)

Communication Skills

Organizational Skills

ServSafe Certification

Education

Degree in Education

Degree in Human Resources Management

Degree in Organizational Psychology

Degree in Operations

Tools

Learning Management Software (LMS)

Job description

Restaurant Brands International Inc. (“RBI”) is one of the world’s largest quick service restaurant companies with more than $30 billion in system-wide sales and over 25,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world’s most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, and POPEYES. These independently operated brands have been serving their respective guests, franchisees and communities for over 45 years. We are looking for team players that show a true yearning to improve not only our business, but themselves. With meritocracy at the forefront of our company’s culture, we live and breathe a performance-driven environment where hard work and results speak for themselves. Top performers are rewarded for what they achieve, and with success, you can accelerate your career as quickly as your talent will allow.

Our Opportunity:

Operations Trainers own the execution of classroom and virtual training for our Operations Leaders in the Popeyes brand. As a sub-function of the PLK Americas Operations Training team, Trainers will travel up to 60% - 80% of the time facilitating training content to varying levels of management from different franchisee organizations across the country. For that reason, we are open to all home-based locations. There will be a minimum of 4 weeks of in-restaurant brand training as a part of position onboarding.

Roles and Responsibilities:

• Facilitating course content per course design
• Conducting pre-training calls with franchisee leadership and staff to assess training needs and adjust course facilitation as needed
• Learner follow-up restaurant visits
• Support franchisee registration and enrollment needs (i.e. participant planning)
• Build and support ongoing content designing and updates
• Enrich courses with visual aids and other facilitation techniques to engage participants
• Ensure course participants are properly certified upon course completion
• Report and analyze outcomes from trainings
• Conduct post-training support routines (i.e. restaurant visits)
• Managing and reporting travel logistics, travel budgeting, etc.

Required Skills:

• Previous experience as a Training Facilitator, Training Coordinator or similar role
• Knowledge of traditional and modern educational techniques
• Hands-on experience with Learning Management Software (LMS)
• Excellent communication and organizational skills
• ATD Training Skills Certification or equivalent certification preferred
• ServSafe Certification
• Degree in Education, Human Resources Management, Organizational Psychology, Operations, or relevant field