Operations Technician II

Lumen Argentina; United States; Remote; USD 48,000 - 65,000; Full time

Job summary

An established industry player is seeking a skilled Operations Technician II to join their dynamic team. This role involves providing essential services for Professional Services Control Center customers, focusing on troubleshooting and maintaining complex network systems. The ideal candidate will have a strong technical background, with experience in optical transport equipment and network problem resolution. This position offers the flexibility of working from home within the U.S., allowing you to thrive in a supportive environment that values teamwork and innovation. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Health Benefits

Life Insurance

Voluntary Lifestyle Benefits

Flexible Work Environment

Qualifications

• 3+ years of experience in network operations or technical support.
• Understanding of Optical DWDM Transport Equipment and Dark Fiber products.

Responsibilities

• Support Network Operations Center activities for PSCC customers.
• Resolve complex network problems and conduct maintenance activities.

Skills

Network Systems Troubleshooting

Complex Problem Solving

Communication Skills

Technical Support

Time Management

Education

Associate Degree

Relevant Experience

Tools

Optical DWDM Transport Equipment

Alarm Monitoring Systems

Ticket System Software

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Operations Technician II will provide services for Professional Services Control Center (PSCC) customers. The ideal candidate will possess strong technical skills, capable of working on complex assignments related to network systems troubleshooting, isolation, and maintenance activities.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Supports Network Operations Center and Repair activities for PSCC customers.
• Resolves complex network problems involving network hardware, fiber, colo space and power.
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities.
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manages time efficiently and documents all actions in the ticket system.

What We Look For in a Candidate

• Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver).
• Experience supporting Dark Fiber and Wave products.
• Alarm Monitoring Systems (i.e. RFM, Solarwinds).
• Associate degree or equivalent education and relevant experience.
• Minimum 3+ years related experience in specific area or equivalent.
• May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$48,700 - $65,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$51,188 - $68,250 in these states: CO HI MI MN NC NH NV OR RI
$53,625 - $71,500 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337619

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

Application Deadline
04/22/2025