Field Service Technician - 90% Travel Required

FOBA Laser Marking + Engraving; Massachusetts; Remote; USD 53,000 - 62,000; Full time

Job summary

An innovative company is seeking a Field Service Technician with a passion for technology and customer satisfaction. This role involves extensive travel to major manufacturing sites, ensuring the seamless operation of advanced equipment. You'll receive top-notch training and support while working in a dynamic environment that values creativity and diversity. Join a team dedicated to making a meaningful impact in the industry and enjoy a comprehensive benefits package from day one. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Company Cellphone

Medical, Dental, Vision Benefits

401K with Company Match

Tuition Reimbursement

Paid Parental Leave

Employee Assistance Program

Wellbeing Program

Flexible Schedule

Training and Development Opportunities

ICP 5% Bonus

Qualifications

• 1+ year of experience in field service or customer-facing roles.
• Technical background in mechanical, electrical, or computer systems.

Responsibilities

• Travel 90% of the time to install and maintain equipment.
• Provide exceptional customer service and support.

Skills

Field Service Experience

Mechanical Skills

Electrical Skills

Troubleshooting Skills

Customer Service Skills

Education

Technical Degree

High School Diploma

Tools

Computer Hardware

Software Diagnostics

Job description

Field Service Technician - 90% Travel Required

Join to apply for the Field Service Technician - 90% Travel Required role at FOBA Laser Marking + Engraving

Field Service Technician - 90% Travel Required

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Join to apply for the Field Service Technician - 90% Travel Required role at FOBA Laser Marking + Engraving

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• Doing meaningful work that makes an everyday impacton the world around you.
• Collaborating with a vibrant, diverse, global team.
• Contributing to a brighter, safer, more sustainable future.
  
  
  

Imagine yourself…

• Doing meaningful work that makes an everyday impacton the world around you.
• Collaborating with a vibrant, diverse, global team.
• Contributing to a brighter, safer, more sustainable future.
  
  
  

Videojet - Alltec FOBA, a Veralto company, are experts in Industrial Laser Marking. For five decades, we have been writing with light, developing, and manufacturing leading laser marking solutions for direct part and product marking. With our internationally proven laser and application know-how and industry-tested marking lasers and laser marking workstations, we reliably and economically make our mark on countless products in all industries. Integrated imaging, innovative software functions and comprehensive services as well as globally competent consulting and first-class customer service nicely complete our portfolio.

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

Reporting to the Field Service Manager, the Field Service Technician plays a key role in FOBA’s customer interactions, providing daily service and support. You will be responsible for ensuring the smooth operation of our equipment, as well as maintaining strong customer relationships. With advanced technical and commercial training, you will contribute to the growth and success of our organization.

In this entrepreneurial role, you will work remotely, traveling to some of the world’s largest manufacturing companies. At these sites, you will drive sales growth by delivering exceptional customer satisfaction, minimizing downtime, and addressing customer needs. You will be responsible for installing, repairing, and maintaining our industry-leading equipment at customer locations.

This position is part of the North America team and will be remote, preferably based on the East Coast, with the requirement to travel to customer sites across the USA and occasionally to Mexico and Canada (:90% travel)

In this role, a typical day will look like:

• Create and grow multiple aspects of our business through supporting regional and company goals.
• Improve customer satisfaction by delivering the highest customer service in our industry.
• Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.
• Receive and apply highly advanced technical training at customer accounts and remotely every day.
• Travel 90% of the time to the US, and occasionally to Mexico and Canada (5 days per week). You will fly out on Monday and return home on Friday.
  
  
  

The essential requirements of the job include:

• At least 1 year of field service experience and/or customer-facing roles.
• Ability to travel most of the time.
• Technical background - Mechanical, Electrical, Electronics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
• Experience in repairing, troubleshooting, and diagnosing various types of equipment.
  
  
  

We offer:

• Company cellphone & Company credit card.
• Benefits (medical, dental, vision & more) on day 1, no waiting period!
• Training and development opportunities.
• Flexibility, autonomy and freedom to manage your schedule.
• 401K savings plan + company match.
• Tuition reimbursement from Day 1
• Attractive employee referral program.
• Paid Parental Leave.
• Wellbeing Program, with rewards.
• Employee Assistance Program (legal, financial, and counseling resources)
• ICP 5% Bonus
  
  
  

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $53000 - $62000 USD per year. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Machinery Manufacturing

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