Datacenter Field Operations Technician

Envision Technology Solutions; New Albany (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Envision Technology Solutions seeks a Datacenter Field Operations Technician to support a hyperscale data-center campus in New Albany, OH. This on-site role emphasizes hands-on troubleshooting of physical-layer network issues, rack and cable installations, and collaboration with provisioning, engineering, and facilities teams on a 24×7 on-site shift.

Responsibilities include OTDR/Power Meter testing, PCI/ESD procedures, and documenting fault closures via ticketing workflows.

Qualifications

• 2–5 years of experience in data center cabling or telecommunications.
• Hands-on fiber installation and testing in large-scale environments.
• Experience deploying 50+ racks in data center settings.
• Familiarity with hot/cold aisle, raised floor, and overhead cabling.

Responsibilities

• Perform network cabling for compute racks, including front-end and back-end connections.
• Execute rack turn-down, redeployment, and decommissioning.
• Conduct fiber continuity tests and PON testing.
• Coordinate with provisioning, facility, and supply-chain teams.

Skills

Structured Cabling

Fiber Optics

Rack & Stack

Hardware Handling

Testing Tools

Physical Layer Troubleshooting

Ticketing Systems

AALC rack systems

Tools

OTDR

Optical Power Meter

VFL

Loopback Adapters

Cable Certifiers

Job description

Role: Datacenter Field Operations Technician

Location: New Albany, Albany, OH (Onsite)

Interview slots- today and Saturday.

No of Open Roles- 35

About the Role

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands‑on troubleshooting and break‑fix role — diagnosing and repairing physical‑layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI‑infrastructure builds and operations on track. You will be part of a 24×7 on‑site team working shoulder‑to‑shoulder with engineering, facility, and supply‑chain partners.

Location & Coverage

Site: New Albany, Ohio

Coverage Model

• Rotating shifts (Days/Nights) with on‑call requirements
• Extended shift capability during surge/ramp periods

Required Qualifications

Technical Skills

Skill Area

Requirement

Structured Cabling

Expert‑level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP)

Fiber Optics

Rack & Stack

Hardware Handling

Network switch/router installation, line card insertion, optics installation (ESD compliance)

Testing Tools

OTDR, optical power meter, VFL, loopback adapters, cable certifiers

Physical Layer Troubleshooting

Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)

Ticketing Systems

Ability to use workflow management tools for ticket tracking and closure

Familiarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands‑on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large‑scale rack deployment projects (50+ racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid‑cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent
• Experience in hyperscale data‑center environments — multi‑tenant or campus‑scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair

Shift & Work Model

Location

On‑site at New Albany, Ohio (Eastern Time). Remote work is not available for this role.

Coverage

24×7 across three 8‑hour shifts. Assignment may include any of: Day

Pattern

5 days on / 2 days off; 40 hrs / week.

Compensation

Shift differentials apply for Swing and Graveyard shifts per company policy.

On‑call

Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50+ lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°F)
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team‑based shift environment
• Self‑motivated — able to manage workload from ticket queue independently

Core Responsibilities

1. Rack Activity Services

• Perform network cable installation for compute racks including:
• Front‑end (FE) cabling to fabric switches
• Back‑end (BE) cabling to spine/aggregation switches
• Goalpost cable routing and dressing
• Execute rack turn‑down and decommissioning
• Support rack redeployment and relocation activities
• Process pre‑integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Perform loopback testing on all network circuits post‑installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)
• Identify and document circuit failures for remediation
• Support mid‑box (testing solution) deployment and validation
• Conduct as‑built documentation audits and equipment placement verification
• Diagnose and repair failed network circuits (copper and fiber)
• Replace faulty network hardware (switches, linecards, optics, cables) per MOP
• Execute transceiver/pluggable optics replacement following ESD procedures
• Troubleshoot physical layer issues: light levels, connector issues, cable damage
• Coordinate RMA processes for defective hardware
• Perform hot‑swap procedures on production equipment per priority level SLAs:
• P1–P3: High to Medium (within SLA timer)

4. Operations & Maintenance

• Perform Inside Plant Preventative Maintenance (ISPM) per schedule
• Conduct fiber cleaning campaigns in data halls
• Support goalpost cable dressing and redressing activities
• Execute power QA support (tap box operations) during new builds
• Provide third‑party vendor oversight and escorting
• Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

• Comply with client Data Center EHS Management System
• Follow Lock‑Out/Tag‑Out (LOTO) procedures for all energized work
• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)
• Use personnel lifts safely (daily inspections, harness requirements)
• Report safety concerns and near‑misses immediately
• Maintain ESD compliance during all optics/hardware handling

6. Cross‑Functional Coordination

• Partner with Provisioning Technicians on rack turn‑up and fault closure
• Interface with Facility Operations, Regional / Site PMs, and supply‑chain teams
• Document maintenance activity, fault diagnosis, and resolution in tracking systems