Data Center Technician- 1st shift (Wednesday- Saturday)

Cologix, Inc.; Emeryville (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k Retirement Plan with employer match

Tuition Reimbursement

Paid Parental Leave

Job summary

Cologix, Inc. is looking for a Data Center Operations Technician in Emeryville, California, to support customer requests in a 24x7 colocation environment. This hands-on position includes executing remote hands services, structured cabling, and operational monitoring.

The ideal candidate will have 2+ years of relevant experience, strong attention to detail, and the ability to work in a dynamic environment. Benefits include comprehensive health coverage, 401k, and tuition reimbursement.

Qualifications

• 2+ years of experience in data center operations or IT support.
• Familiarity with ticketing systems and customer support.
• Ability to work shifts, including weekends and on-call.

Responsibilities

• Execute remote hands services and customer support requests.
• Install, test, and maintain structured cabling.
• Monitor environmental and equipment alarms.

Skills

Experience in data center operations

Knowledge of copper and fiber media

Attention to detail

Strong communication skills

Education

High school diploma or equivalent

Technical training or certifications

Tools

Cable testing tools

Job description

Be the hands-on operational resource that keeps customer activity and day-to-day data center work moving.

About Our Company

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform offers customers access to 45+ digital edge and Scalelogix hyperscale edge data centers in 13 markets across the United States and Canada, along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide almost 2,000 customers with direct access to local operations teams, delivering exceptional operational support and customer service.

About the Position

We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment. This role is the primary hands-on operational resource for remote hands services, structured cabling, interconnection support, physical-layer validation, alarm response, and operational monitoring within the data center.

Shifts

1st Shift: Wednesday - Saturday 6:00am - 4:00pm

What You Do Daily

• Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure in accordance with site standards
• Provision and troubleshoot customer and carrier interconnection services within defined physical-layer scope
• Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and elevate issues appropriately
• Maintain accurate documentation for cross-connects, connectivity paths, capacity tracking, and operational activities
• Support physical network hardware readiness through rack-and-stack assistance, optic swaps, cable management, and visual checks
• Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces
• Support controlled access and escort procedures within secure technical areas in accordance with site requirements
• Participate in rotating 24x7 on-call support and flexible scheduling as needed

What Makes You a Good Fit

• Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment
• Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting
• Ability to execute precise work in live customer environments without creating avoidable risk
• Strong attention to detail in labeling, documentation, change control, and customer-facing task execution
• Ability to recognize environmental, equipment, or operational abnormalities and alert appropriately
• Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter

Leadership Profile

• Brings strong execution discipline and follows procedures carefully in live production environments
• Works with urgency while maintaining accuracy, documentation quality, and customer-impact awareness
• Understands physical-layer dependencies and knows when to act, verify, or elevate
• Maintains professionalism in customer-facing work and cross-functional coordination
• Supports operational readiness through reliability, flexibility, and attention to detail

What Success Looks Like

• Customer requests and remote hands tasks are completed accurately, professionally, and on time
• Cross-connects, cabling, and physical-layer work are clean, well-documented, and reliable
• Environmental, equipment, and security-related issues are identified quickly and escalated with useful context
• Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits
• Technical spaces remain organized, safe, and ready to support ongoing operations
• The site has confidence in the technician’s execution, responsiveness, and operational judgment

Qualifications

• High school diploma or equivalent required; technical training or related certifications preferred
• 2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field
• Experience working with copper and fiber cabling, patch panels, cross-connects, and cable testing tools
• Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment
• Basic understanding of data center layouts, physical network topology, and interconnection environments
• Ability to work shifts, including nights, weekends, holidays, and on-call rotations as needed
• Strong written and verbal communication skills, with the ability to document work clearly and elevate issues effectively
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time.

Why Join Us

This is an opportunity to play a hands-on role in supporting the day-to-day operations of a mission-critical environment. You will help deliver the precise execution, responsiveness, and operational discipline that customers depend on every day.

Benefits

• Medical, dental, and vision insurance
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Flexible spending account
• Health savings account
• Non-accrued PTO
• Short- and Long-Term Disability
• Company paid holidays
• 401k Retirement Plan with employer match
• Mental Wellness Benefits
• Tuition Reimbursement
• Paid Parental Leave
• Employee Discount Marketplace
• Employee Recognition Platform
• Individual compensation will be commensurate with the candidate's experience

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.