Operations Team Lead – Verifications & KPIs

Hireright,-LL; Tulsa (OK); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Voluntary Life Insurance

Disability Insurance

Flexible Spending Accounts

401K

Paid Holidays

Education Assistance Program

Business Casual Attire

Referral Program

Employee Discounts

Job summary

HireRight, a premier background screening provider, seeks an Operations Manager in Tulsa, OK. Lead a team of 15 researchers, drive KPI achievement, and ensure accurate, timely outputs in a hybrid work model.

You will mentor staff, conduct regular 1:1s, enforce policies, and partner with clients to meet service levels. A bachelor’s degree and 4–5 years of leadership experience are preferred.

Qualifications

• 4-5 years of people management experience in a time-sensitive environment.
• BGV/background screening experience preferred.
• Demonstrated leadership in decision making and employee relations.
• Proven conflict management and communication skills.

Responsibilities

• Root cause analysis of SLA deviations and action plan development.
• Identify process improvements to raise productivity, quality, and turnaround time (TAT).
• Review daily production reports with researchers to assess production goals.
• Evaluate employee performance and execute appropriate actions.
• Lead regular 1:1s with researchers and provide feedback.
• Enforce HireRight policies and client requirements.

Skills

Team leadership

Performance management

Data analysis

KPI tracking

Process improvement

Conflict resolution

Stakeholder comms

Education

Bachelor's degree

High School Diploma

Job description

HireRight, a premier background screening provider, seeks an Operations Manager in Tulsa, OK. Lead a team of 15 researchers, drive KPI achievement, and ensure accurate, timely outputs in a hybrid work model.

You will mentor staff, conduct regular 1:1s, enforce policies, and partner with clients to meet service levels. A bachelor’s degree and 4–5 years of leadership experience are preferred.