Operations Supervisor - DHS

HireRight; Tulsa (OK); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401K

Paid Holidays

Job summary

HireRight in Tulsa, OK is seeking an Operations Manager to lead a team of 15 researchers in a hybrid work setting. You will drive KPI performance, ensure adherence to client requirements, and foster a positive, solutions-focused environment.

The role requires strong leadership, analytical skills, and ability to act autonomously while delivering results. Responsibilities include root-cause analysis, process improvements, daily performance reviews, and cross-training.

Qualifications

• Bachelor's degree or higher; time-sensitive environment experience preferred.
• Proven leadership in decision making and employee relations.
• Strong communication and conflict management skills favorable.

Responsibilities

• Root cause analysis of SLA deviations and action plans.
• Identify and implement process improvements to metrics like productivity and quality.
• Review daily production reports to verify achievement of goals.
• Evaluate staff performance and conduct 1:1s with researchers.
• Enforce HireRight policies and client requirements.
• Handle escalated issues from clients and staff; provide guidance.
• Create and manage KPIs and set measurable objectives.
• Communicate expectations clearly and provide feedback regularly.
• Be open to cross-training in other functions; assist on ad hoc projects.

Skills

People management

Team leadership

KPI tracking

Root cause analysis

Process improvement

Education

Bachelor's degree

Tools

Excel

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Reporting to the Operations Manager, you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard. The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers. The successful candidate should also be able to work autonomously, demonstrate a positive, ‘can do’ and solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

This is a hybrid role requiring three onsite days per week and is based in Tulsa OK.

Responsibilities

• Root cause analysis of SLA deviations, action plan development and resolution
• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.
• Review daily production reports with researchers to accurately assess that production goals
• Evaluate Employee performance and execute appropriate personnel actions.
• Have regular 1:1s with the researchers
• Enforce all of HireRight’s policies and procedures as well as Client requirements.
• Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff
• Create and manage KPIs
• Provide clear, concise, measurable objectives to the researchers and review on a regular basis
• Communicate expectations clearly and provide consistent feedback.
• Be open to cross training in other functions outside of immediate scope of responsibility
• May assist in ad hoc projects as and when required

Qualifications

• Bachelor’s degree/Graduate in any stream preferred, High School Diploma or equivalent required
• 4-5 years of experience managing others in a time sensitive environment
• Previous BGV operations experience preferred
• Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
• Proven conflict management and communication skills.
• Prior Verifications background screening experience a plus

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

Medical Dental Vision Paid Life/AD&D Insurance Voluntary Life Insurance Short- & Long-Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.