Operations Team Lead: Sales & Service Excellence

Carrier Global Corporation; Canton (MA); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Business Operations Supervisor to oversee a team of specialists supporting sales and operations across a broad geography. You will manage facility operations, financial tasks, and ensure adherence to standard work and processes.

Responsibilities include driving performance metrics, coaching staff, and coordinating with cross-functional leaders to deliver consistent support outcomes across finance, sales, and operations.

Qualifications

• Bachelor’s degree with 5+ years of Business Operations experience or High School diploma or GED with 7+ years Business Operations work experience.
• Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier.

Responsibilities

• Lead, coach, and develop a team of specialists and coordinators to ensure consistent execution, strong accountability, and a high-quality customer and operational support experience
• Establish clear expectations, priorities, and performance standards for the support team, reinforcing ownership of daily responsibilities, standard work, and business outcomes
• Manage and execute operational tasks using Salesforce to monitor workflow, track activity, support data accuracy, and drive timely follow-up across sales and operations processes
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.
• Partner cross-functionally with finance, sales, service, project, and operations leaders to ensure alignment, solve problems, and deliver consistent support outcomes
• Support team development through coaching, feedback, training, and regular engagement to strengthen capability, accountability, and readiness for future business needs

Skills

Business Operations

Driver's License

Salesforce

SAP

Education

Bachelor’s degree

High School diploma or GED

Tools

Salesforce

SAP

Job description

Carrier Global Corporation is seeking a Business Operations Supervisor to oversee a team of specialists supporting sales and operations across a broad geography. You will manage facility operations, financial tasks, and ensure adherence to standard work and processes.

Responsibilities include driving performance metrics, coaching staff, and coordinating with cross-functional leaders to deliver consistent support outcomes across finance, sales, and operations.