Operations Team Lead - Reconciliation & Process Excellence

Bank of America; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Bank of America is seeking an Operations Manager to oversee a Balancing and Reconciliation team within the Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. You will identify, analyze, and resolve complex problems, ensure adherence to procedures, and guide staff in meeting deadlines while coordinating cross-functional work streams.

You will lead process improvements, manage team workload, and maintain strong controls, reporting, and data analysis to support regulatory and business

Qualifications

• Minimum of 3 years of experience in operations, finance, accounting, or a related environment.
• Minimum of 1 year of experience leading, coaching, or developing team members to achieve service, quality, or business objectives.
• Experience managing operational workflows, prioritizing work, and meeting service level expectations in a high-volume environment.
• Experience researching complex operational or financial issues, finding root causes, and guiding issues through resolution.
• Experience identifying and mitigating operational risks while ensuring adherence to policies, procedures, and controls.
• Experience using operational data, reporting, or metrics to monitor performance, identify trends, and improve results.
• Advanced Excel: formulas, pivot tables, data analysis to support reporting and decisions.

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items.
• Reviews reconciliation activity, confirms balances, and provides data for regulatory reporting while adhering to policy and procedures.
• Manages team workload and provides oversight by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables.
• Maintains internal, operational, and financial controls and works within risk appetite by overseeing reconciliations, control reporting, and balance verification.
• Analyzes reconciliation trends, exception activity, and reporting results to identify efficiencies and drive process improvement.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies Procedures and Guidelines

Risk Management

Numerical Reasoning

Education

Education, training, or certification in business, finance, accounting, operations, risk management, or a related field

Tools

Microsoft Excel

Job description

Bank of America is seeking an Operations Manager to oversee a Balancing and Reconciliation team within the Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. You will identify, analyze, and resolve complex problems, ensure adherence to procedures, and guide staff in meeting deadlines while coordinating cross-functional work streams.

You will lead process improvements, manage team workload, and maintain strong controls, reporting, and data analysis to support regulatory and business