Sr Operations Team Lead

Bank of America; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Bank of America is seeking an Operations Manager to oversee a Balancing and Reconciliation team within the Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. You will identify, analyze, and resolve complex problems, ensure adherence to procedures, and guide staff in meeting deadlines while coordinating cross-functional work streams.

You will lead process improvements, manage team workload, and maintain strong controls, reporting, and data analysis to support regulatory and business

Qualifications

• Minimum of 3 years of experience in operations, finance, accounting, or a related environment.
• Minimum of 1 year of experience leading, coaching, or developing team members to achieve service, quality, or business objectives.
• Experience managing operational workflows, prioritizing work, and meeting service level expectations in a high-volume environment.
• Experience researching complex operational or financial issues, finding root causes, and guiding issues through resolution.
• Experience identifying and mitigating operational risks while ensuring adherence to policies, procedures, and controls.
• Experience using operational data, reporting, or metrics to monitor performance, identify trends, and improve results.
• Advanced Excel: formulas, pivot tables, data analysis to support reporting and decisions.

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items.
• Reviews reconciliation activity, confirms balances, and provides data for regulatory reporting while adhering to policy and procedures.
• Manages team workload and provides oversight by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables.
• Maintains internal, operational, and financial controls and works within risk appetite by overseeing reconciliations, control reporting, and balance verification.
• Analyzes reconciliation trends, exception activity, and reporting results to identify efficiencies and drive process improvement.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies Procedures and Guidelines

Risk Management

Numerical Reasoning

Education

Education, training, or certification in business, finance, accounting, operations, risk management, or a related field

Tools

Microsoft Excel

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Line of Business Description:

After receiving a request to resolve a transaction difference, the Balancing and Reconciliation team resolves a wide variety of transaction differences found in settled ledger or bank account activity in Merril Lynch, Pierce, Fenner & Smith or Private Bank accounts. This requires extensive research into transaction history, multiple accounts, ledger activity etc. to understand the root cause of the difference and working with partners on a resolution.

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit by researching transaction differences, processing adjustments, and coordinating resolution of outstanding reconciliation items
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by reviewing reconciliation activity, confirming balances, and providing required data for regulatory reporting
• Manages team workload and provides oversight and direction to team by coordinating reconciliation, recordkeeping, and reporting activities to ensure prompt completion of deliverables
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit by overseeing reconciliations, control reporting, secure record retention, and balance verification activities
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities by analyzing reconciliation trends, exception activity, and reporting results to improve accuracy and operational effectiveness

Managerial Responsibilities:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management
• Numerical Reasoning

Required Qualifications:

• Minimum of 3 years of experience in operations, finance, accounting, or a relatedenvironment
• Minimum of 1 year of experience leading, coaching, or developing team members to achieveservice, quality, or business objectives
• Experience managing operational workflows, prioritizing work, and meeting service levelexpectations in a high-volume environment
• Experience researching complex operational or financial issues, finding root causes, and guidingissues through resolution
• Experience identifying and mitigating operational risks while ensuring adherence to establishedpolicies, procedures, and controls
• Experience using operational data, reporting, or metrics to monitor performance, identifytrends, and improve business results
• Advanced experience using Microsoft Excel, including formulas, pivot tables, and data analysistechniques, to manage reporting, identify trends, and support operational decision-making

Desired Qualifications:

• Experience with balancing, reconciliation, ledger activity, transaction research, or financialrecordkeeping
• Knowledge of brokerage, banking, retirement, mutual fund, money market, or alternativeinvestment products
• Experience supporting regulatory reporting, control reporting, audit requests, or financialrecord-retention requirements
• Education, training, or certification in business, finance, accounting, operations, riskmanagement, or a related field

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40