Operations Team Lead - Guest Experience & Events

Rock City Enterprises; Rock City (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Rock City Gardens by Rock City Enterprises is seeking an Operations Team Leader to supervise day-to-day facilities, parking, trails, and guest areas, ensuring safety and guest readiness while coordinating partners and events. Under the direction of the Operations Manager, this role provides frontline leadership and supports daily operations and special events.

This role works with the Operations Manager to ensure all guest-facing and operational areas meet Rock City’s standards, and supports

Qualifications

• High school diploma or GED preferred.
• Leadership experience in a hospitality, attraction, or tourism environment strongly desired.

Responsibilities

• Supervise, assign, and prioritize daily work for up to 25 Operations Partners, ensuring tasks are completed efficiently and to standard.
• Ensure trails, grounds, and facilities are properly opened and closed each day in accordance with operational procedures.
• Maintain clean, safe, and litter-free trails, restrooms, and facilities that reflect Rock City’s quality standards.
• Oversee daily parking lot operations to ensure guest convenience, safety, and efficient traffic flow.
• Coordinate and support setup and takedown for special events at Rock City Gardens and Grandview.
• Provide operational support for seasonal attractions and special projects, including Enchanted Garden of Lights and other major activations.
• Ensure designated buildings, restrooms, and operational spaces are serviced, stocked, and cleaned daily.
• Train and onboard new Operations Partners, ensuring understanding of opening/closing procedures, safety protocols, and guest service expectations.
• Serve as a point of contact for guest inquiries, feedback, and requests in the absence of the Operations Manager, maintaining professionalism and timely communication.
• Respond to security monitoring and alarm calls during operating hours, as needed.
• Submit maintenance, facilities, safety, and operational requests on behalf of the team.
• Work with the Operations Manager to develop, update, and maintain Standard Operating Procedures (SOPs).
• Maintain appropriate inventories of operational supplies, including satellite supply closets.
• Support interviews and onboarding for new Operations team members.
• Adhere to all organizational processes and procedures consistently.
• Perform other duties as assigned by management.

Skills

Guest service

Leadership

Communication

Time management

Organization

Inventory management

Microsoft Office

Staffing scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Rock City Gardens by Rock City Enterprises is seeking an Operations Team Leader to supervise day-to-day facilities, parking, trails, and guest areas, ensuring safety and guest readiness while coordinating partners and events. Under the direction of the Operations Manager, this role provides frontline leadership and supports daily operations and special events.

This role works with the Operations Manager to ensure all guest-facing and operational areas meet Rock City’s standards, and supports