Operations Partner (PT)

Rock City Enterprises; Lookout Mountain (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

Rock City Gardens is seeking an Operations Partner to support daily guest operations, directing traffic in parking areas and keeping grounds clean, safe, and attractive. You will ensure a positive guest experience by assisting visitors and maintaining high standards of presentation throughout the site.

Responsibilities include opening and closing trails, monitoring guests, keeping restrooms clean, and assisting with special events and setup across Grandview, Pavilion, and Carter Cliffs.

Qualifications

• Friendly, outgoing personality with a commitment to excellent guest service.
• Ability to communicate effectively in one-to-one and small group settings.
• Ability to perform basic math functions using units of American money.
• Valid driver’s license with a good driving record for partner 18+.

Responsibilities

• Open and close trails for daily operations.
• Maintain grounds and facilities, keeping them clean and litter-free.
• Monitor guests and provide directions, information, or assistance as needed.
• Clean and service restrooms on a scheduled basis.
• Direct traffic in parking areas and assist with special events.

Skills

Customer service

Communication

Basic math

Job description

Job Summary

The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model professional, engaging, and respectful guest and partner interactions at all times.

Description

The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.

Guest Experience & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model professional, engaging, and respectful guest and partner interactions at all times.

Operations Support

• Open and close trails for daily operations in accordance with procedures.
• Maintain cleanliness of all Rock City Gardens grounds, ensuring they are free of litter.
• Monitor guests and provide directions, information, or assistance as needed.
• Clean and service restrooms on a scheduled basis to ensure a high-quality guest experience.
• Direct traffic in parking areas following guidance from the Operations Management team.

Special Events & Projects

• Assist with setup and breakdown of equipment for special events at Grandview, Pavilion, and Carter Cliffs.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Minimum 1 year of experience in grounds maintenance, facilities, operations, or a related environment preferred.

Knowledge & Skills

• Friendly, outgoing personality with a commitment to excellent guest service.
• Ability to communicate effectively in one-on-one and small group settings.
• Ability to perform basic math functions using units of American money.

Licenses & Certifications

• Valid driver’s license with a good driving record required for partner 18 and over.

Physical Demands & Work Environment

• Ability to work outdoors in varying weather and environmental conditions.
• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift and/or move up to 80 pounds.
• Flexible availability, including nights, weekends, holidays, and special events as needed.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence