Guest Experience & Admissions Associate

Rock City Enterprises; Lookout Mountain (GA); On-site; USD 42,981,120 - 57,308,160; Full time

Job summary

Rock City Gardens Admissions Partner will be the first touchpoint for guests, delivering a warm, professional experience at the Ticket Desk and Cornerstone Gift Shop.

Role includes accurate ticket sales, annual pass processing, and clear guest communication under the Guest Relations & Admissions Manager to support the mission of creating memories worth repeating.

Flexible availability, including nights, weekends, holidays, and special events, is required to meet guest needs and peak times.

Qualifications

• Minimum of one (1) year of customer service or related experience preferred.
• Willingness to receive training and learn Rock City Gardens’ systems and procedures.

Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model professional, friendly, and courteous guest and partner interactions at all times.
• Uphold the Culture of Excellence and serve as a positive representative of Rock City Gardens.
• Perform opening and closing procedures for assigned locations, including the Ticket Desk and Cornerstone Gift Shop.
• Answer guest questions accurately and professionally regarding ticket options, pricing, and experiences.
• Process ticket sales efficiently and accurately, including capturing required guest information such as zip codes.
• Accurately process group ticket sales.
• Educate guests on the Annual Pass program and complete sales when appropriate.
• Create annual passes and ensure all information is recorded correctly.
• Perform all cashier responsibilities in accordance with cash-handling and operational procedures.
• Maintain a clean, organized, and guest-ready work area at all times.
• Follow organizational processes and procedures consistently.
• Perform other duties as assigned by management.

Job description

Rock City Gardens Admissions Partner will be the first touchpoint for guests, delivering a warm, professional experience at the Ticket Desk and Cornerstone Gift Shop.

Role includes accurate ticket sales, annual pass processing, and clear guest communication under the Guest Relations & Admissions Manager to support the mission of creating memories worth repeating.

Flexible availability, including nights, weekends, holidays, and special events, is required to meet guest needs and peak times.