Operations & Team Lead - Guest Experience

Applegreen-USA-Welcome-Centers-Central-Services; Town of Victor (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager to support the General Manager in daily operations across our network. This entry-level managerial role offers hands-on experience in supervising staff, driving store performance, and upholding brand standards.

You will lead teams, resolve customer issues, and ensure a welcoming, well-maintained environment. The position emphasizes leadership, service, and operational excellence within a growing national

Qualifications

• Strong leadership and management skills.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and written communication skills.
• Basic food safety understanding and practice.
• Ability to lift/push objects weighing over 30 Lbs.

Responsibilities

• Deliver performance feedback, set goals, foster teamwork, and communicate objectives.
• Supervise day-to-day operations and coach shifts supervisors.
• Step in as acting GM in their absence.
• Motivate staff during low morale and maintain brand standards.
• Ensure cash handling and daily reporting compliance.
• Resolve customer issues to sustain positive relationships.

Skills

Leadership

Customer service

Communication

Food safety

Lifting capability

Job description

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager to support the General Manager in daily operations across our network. This entry-level managerial role offers hands-on experience in supervising staff, driving store performance, and upholding brand standards.

You will lead teams, resolve customer issues, and ensure a welcoming, well-maintained environment. The position emphasizes leadership, service, and operational excellence within a growing national