Transaction Management Ops Team Lead

Bank of America; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking an experienced operations professional to oversee the day-to-day transaction processing function within Wealth Management Operations, ensuring accuracy, timeliness and high-quality service. The role emphasizes training, coaching, addressing inquiries, escalations, approvals and team supervision to maintain flawless processing.

With a focus on securities settlement, custody and fund transactions, you will monitor workflows end-to-end, perform reconciliations and

Qualifications

• 3+ years of experience in securities operations, settlement, custody, banking operations, financial services, or a related operational environment.
• Working knowledge of securities settlement processes, including Mutual Funds, Alternative Investments, trade settlement, liquidations, and exception management.
• Experience performing account reconciliations, cash balancing, General Ledger research, and financial control activities.
• Ability to analyze operational exceptions, identify root causes, and implement effective resolutions.

Responsibilities

• Performs a completeness, accuracy and risk assessment of outgoing payments or according to the established guidelines and procedures.
• Researches and resolves numerical errors received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed.
• Responds to internal or external business partner inquiries related to errors via written communication and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream

Skills

Attention to Detail

Prioritization

Analytical Thinking

Problem Solving

Research

Written Communications

Numerical Reasoning

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description: This job is responsible for overseeing the day-to-day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Line of Business Job Description: Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity. After a request to buy or sell an asset is received, the Perform Securities Settlement team is notified of the net dollar amount of trades being sent to or from each Fund Family. A Fund Family is an investment company that has an agreement with Merrill Lynch to allow clients to purchase shares of their products, including mutual funds, money markets, alternative investments, etc. The Perform Securities Settlement team enters the information accurately and timely into the system. This team completes a high volume of transactions daily within strict timelines.

Responsibilities

• Performs a completeness, accuracy and risk assessment of outgoing payments or according to the established guidelines and procedures.
• Researches and resolves numerical errors received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed.
• Responds to internal or external business partner inquiries related to errors via written communication and escalates more challenging issues to leadership as needed.
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream

Required Qualifications

• 3+ years of experience in securities operations, settlement, custody, banking operations, financial services, or a related operational environment.
• Working knowledge of securities settlement processes, including Mutual Funds, Alternative Investments, trade settlement, liquidations, and exception management.
• Experience performing account reconciliations, cash balancing, General Ledger research, and financial control activities.
• Ability to analyze operational exceptions, identify root causes, and implement effective resolutions.
• Strong attention to detail with a demonstrated ability to manage multiple priorities and meet strict deadlines in a high-volume environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong verbal and written communication skills with the ability to partner effectively across Operations, Finance, Risk, Compliance, and Technology teams.
• Proven ability to work independently while exercising sound judgment and decision-making skills.
• Strong organizational, analytical, and problem-solving capabilities.
• Demonstrated commitment to operational excellence, risk management, and regulatory compliance.

Desired Qualifications

• Ability to process time-sensitive transactions accurately and efficiently.
• Strong risk and control mindset.
• Ability to identify potential operational issues before they become client or regulatory impacts.
• Effective partnership and communication across multiple business units.
• Commitment to delivering high-quality results while maintaining compliance with established policies and procedures.
• Flexibility to adapt to changing business priorities, regulatory requirements, and operational demands.

Skills

• Attention to Detail
• Prioritization
• Analytical Thinking
• Problem Solving
• Research
• Written Communications
• Numerical Reasoning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

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Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

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Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency