Operations Team Lead - Full Time

Belk; Cullman (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks an Operations Team Lead to oversee back of house functions in a retail environment. This role involves leading operational processes, managing inventory control, and ensuring a clean and organized workspace. The ideal candidate will have strong leadership skills and experience in retail operations, contributing to a positive shopping experience for customers. Join a dynamic team where your efforts will directly impact store efficiency and customer satisfaction. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you.

Qualifications

• Experience in retail operations and team leadership.
• Ability to manage inventory and perform operational tasks.

Responsibilities

• Lead back of house operations and manage inventory processes.
• Ensure cleanliness and organization of the receiving area.

Skills

Inventory Control

Team Leadership

Customer Service

Operational Management

Education

High School Diploma or GED

Tools

Computer Systems

Job description

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The Operations Team Lead is responsible for the execution of all back of house functions in the store; including leading the operational process, unloading trailers, processing new receipts, price changes, merchandise return management, and housekeeping. The Operations Team Lead is expected to achieve operations timelines and Carton per Hour (CPH) and Units per Hour (UPH) goals. The Operations Team Lead is a non-exempt position.

Essential Functions

• Perform the operational process and support operations functions related to inventory control such as accepting truck manifests, returns to vendor, transfers, mail outs/delivery, store supplies ordering and model best practices
• Plan ahead and properly prep receiving area for expected merchandise
• Prep whiteboard communications with manifest information and other needed items
• Assign associate roles during the receiving (unload and sort), merchandise processing/prepping, and stocking process and ensure that they completely understand each of their functions
• Maintain the cleanliness and organizational standards for the receiving area and stockroom
• Develop and work from a daily prioritized workload plan
• Process transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise in partnership with Asset Protection.
• Lead the maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.
• Bail cardboard and prepare plastic for recycling.
• Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.
• Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Note: if applicable, specific stores may have 3rd party cleaning service)
• Maintaining a safe shopping and working environment
• Support the Omni functions in the store including picking, packing and shipping customer orders
• Open and close the store, including weekends
• Approve select point of sale transactions such as returns and voids.
• Resolve customer service issues as needed.
• Understand and be able to use all building operating systems
  
  

Education / Experience Requirements

Position Contribution Level: Intermediate Level

Minimum Education & Experience

• High School Diploma or GED equivalent
• Read and speak English
• Ability to read and adhere to all policy and procedure manuals
  
  

Preferred Education & Experience

Retail Operations Experience

Physical Requirements

• Must be able to lift between 10 lbs to 72 lbs at floor level and/or team lift when necessary
• Ability to push or pull 100 lbs to 500 lbs carts to sales floor
• Ability to operate a computer
• Ability to work unsupervised
• Ability to stand for long periods of time
• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks
  
  

Reporting Relationships

Supervisor: Operations Team Manager, Merchandise Team Manager or Assistant Store Manager-Merchandising

Accessibility Guidelines

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [e-mail]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We Are An Equal Opportunity Employer

We treat all our associates and candidates as equals. We require all associates and managers to do so too and comply with employment laws and regulations. All personnel actions are conducted in the spirit of equal employment. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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