Spvsr I, Operations

Cass-Information-Systems; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Cass Information Systems, Inc. in Columbus, OH seeks a Supervisor I, Operations to plan, organize, lead, and supervise a team ensuring timely and accurate processing of customer accounts in line with company standards and contracts.

This role develops leadership capability and operational expertise under guidance. Key duties include staffing, workflow management, cross-training, process improvement, and ensuring safety and quality; you will collaborate with management and clients to maintain

Qualifications

• Bachelor’s degree in business or related field or equivalent combination of education and experience.
• Typically requires 1-2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.

Responsibilities

• Supervise, lead, train, coach, provide performance feedback, and handle disciplinary actions.
• Plan, organize, and distribute daily work assignments; monitor workflow, productivity and quality.
• Evaluate workload and staffing needs to coordinate resources and minimize overtime.
• Communicate with management and stakeholders to support customer satisfaction and operational effectiveness.
• Identify and resolve operational, system, and process issues; contribute to improvements.
• Assist with implementation of new customer accounts and maintain procedures for consistency and accuracy.
• Provide day-to-day oversight, develop performance metrics, and ensure procedures are followed.
• Support training and cross-training to adapt to process or system changes.
• Ensure safety and ergonomic work environment; escalate issues when needed.

Skills

Leadership

Coaching

Team development

Communication

Organizational skills

Time management

Problem solving

Decision making

Multitasking

Independent judgment

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Word

Excel

Outlook

Job description

The Supervisor I, Operations plans, organizes, leads, and supervises assigned employees and operational workflows to ensure customer accounts are processed in a timely, accurate, and efficient manner in accordance with company standards and contractual agreements. Responsible for maintaining productivity, quality, and employee engagement within the work group. Operates with guidance from management while developing leadership capability and operational expertise.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Performs supervisory responsibilities in accordance with company policies and procedures, including leadership, training, performance feedback, coaching, and disciplinary actions. Participates in recruiting, interviewing, hiring, and developing employees in consultation with management.
• Plans, organizes, and distributes daily work assignments. Monitors workflow, productivity, and quality to ensure completion of operational tasks in alignment with service expectations.
• Evaluates workload and staffing needs to coordinate resources, minimize overtime, and support efficient processing of customer accounts.
• Establishes effective communication and collaborates with department management, Client Relations, and other internal stakeholders to support customer satisfaction and operational effectiveness.
• Supports the identification and resolution of operational, system, and process issues. Contributes to process improvement efforts by recommending enhancements and participating in implementation activities.
• Assists with or oversees implementation of new customer accounts and maintains departmental and client-specific procedures to ensure consistency and accuracy.
• Provides day-to-day oversight of the department/team, develops appropriate metrics to assess performance, ensures job procedures are documented and followed, and provides continuous feedback to evaluate and address performance.
• Supports and participates in training and cross-training initiatives to ensure employees are equipped to perform assigned responsibilities and adapt to changes in processes or systems.
• Ensures adherence to company policies, procedures, and safety standards, including promoting a safe and ergonomically sound work environment.
• Assists in resolving operational and personnel-related issues, exercising sound judgment and escalating matters as appropriate.
• Other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• Demonstrated leadership, coaching, and team development abilities in a production-oriented environment.
• Strong interpersonal, communication (oral and written), organizational, and time management skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple tasks and adapt in a fast-paced environment.
• Ability to work with guidance while developing independent judgment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook); familiarity with operational systems preferred.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• Bachelor’s degree in business or related field or equivalent combination of education and experience.
• Typically requires 1-2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.