Ops Supervisor I: Lead, Optimize & Develop Teams

Cass Information Systems; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Career development

Job summary

Cass Information Systems is seeking a Supervisor I, Operations to lead a team and oversee daily workflows, ensuring timely, accurate processing of customer accounts in line with company standards. You will coach staff, monitor productivity, and drive quality, safety, and engagement while operating with guidance from management.

The role emphasizes cross-functional collaboration with management and client relations to deliver reliable service and continuous improvement in a fast-paced,

Qualifications

• Bachelor’s degree in business or related field.
• 1–2+ years of leadership experience in a production or operations environment or an industry with comparable characteristics.
• Experience in recruiting, training, and developing employees with management consultation.
• Able to plan, organize, and supervise daily work to meet service expectations.

Responsibilities

• Plans, organizes, and distributes daily work assignments.
• Monitors workflow, productivity, and quality to meet service expectations.
• Evaluates workload and staffing to minimize overtime and support efficient processing.
• Collaborates with management, Client Relations, and internal stakeholders to support customer satisfaction.

Skills

Leadership

Coaching

Team development

Communication

Time management

Problem solving

Multitasking

MS Office

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Cass Information Systems is seeking a Supervisor I, Operations to lead a team and oversee daily workflows, ensuring timely, accurate processing of customer accounts in line with company standards. You will coach staff, monitor productivity, and drive quality, safety, and engagement while operating with guidance from management.

The role emphasizes cross-functional collaboration with management and client relations to deliver reliable service and continuous improvement in a fast-paced,