Operations Team Lead — Customer Service Champion

Ameriprise Financial Services, LLC; Minneapolis (MN); Presencial; USD 62.000 - 86.000; Jornada completa

Descripción de la vacante

Ameriprise Financial Services, LLC in Minneapolis is seeking a capable leader to direct a customer service team. You will coach staff, drive process improvements, and ensure excellent service for advisors, clients and partners.

The role requires 3–5 years of relevant experience, strong communication and organizational skills, and a background in coaching or indirect leadership. In-office collaboration is expected four days a week with one day remote, as applicable.

Formación

• Education: High School Diploma or GED.
• Experience: 3-5 years of relevant experience.
• Prior experience coaching or providing indirect leadership to others.
• Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.

Responsabilidades

• Lead and coach direct reports, provide work direction and support to team on process or procedures related to Cost Bais processing standards and techniques.
• Assist and coach direct reports in resolving complex or high-priority service issues, or respond to and resolve such issues directly, as necessary.
• Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy and transaction processing.
• Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to risk and controls.
• Provide feedback to direct reports through effective performance management practices; ensure employees are developing skills to promote both team and individual success
• Review exception trends and implement corrective actions to improve quality and accuracy

Conocimientos

Coaching

Leadership

Communication

Organizational skills

Educación

High School Diploma or GED

Bachelor’s degree

Descripción del empleo

Ameriprise Financial Services, LLC in Minneapolis is seeking a capable leader to direct a customer service team. You will coach staff, drive process improvements, and ensure excellent service for advisors, clients and partners.

The role requires 3–5 years of relevant experience, strong communication and organizational skills, and a background in coaching or indirect leadership. In-office collaboration is expected four days a week with one day remote, as applicable.