Senior Service Ops & Process Improvement Lead

Ameriprise Financial Services, LLC; Minneapolis (MN); On-site; USD 82,000 - 112,000; Full time

Job summary

Ameriprise Financial Services, LLC is seeking a Lead Service Operations Specialist to drive process improvement and business analysis for Brokerage Operations. You will document requirements, support technology modernization, and partner with Operations, Technology, Risk, and Compliance.

The role can be based in Minneapolis, Charlotte, or Las Vegas and involves cross-functional collaboration to streamline processes, strengthen controls, and enhance client and advisor experiences.

Qualifications

• Associate degree or equivalent experience.
• 5–7 years in operations, business analysis, process improvement, or related disciplines.
• Strong analytical and problem-solving skills.
• Experience documenting business requirements and process workflows.
• Ability to communicate effectively with business and technology stakeholders.
• Strong organizational and project coordination skills.

Responsibilities

• Analyze operational workflows to identify inefficiencies, bottlenecks, and automation opportunities.
• Facilitate process mapping, root cause analysis, value stream reviews, and workflow redesigns.
• Develop recommendations to improve scalability, quality, productivity, and risk management.
• Support Lean, Six Sigma, and continuous improvement initiatives and measure results.

Skills

Associate degree

Experience 5–7 years

Analytical thinking

Communication with tech & business

Education

Associate degree or equivalent

Bachelor's degree or equivalent

Tools

Lean Six Sigma

Agile delivery

Job description

Ameriprise Financial Services, LLC is seeking a Lead Service Operations Specialist to drive process improvement and business analysis for Brokerage Operations. You will document requirements, support technology modernization, and partner with Operations, Technology, Risk, and Compliance.

The role can be based in Minneapolis, Charlotte, or Las Vegas and involves cross-functional collaboration to streamline processes, strengthen controls, and enhance client and advisor experiences.