Senior Customer Service Leader & Coach

Ameriprise Financial Services, LLC; Minneapolis (MN); On-site; USD 82,000 - 123,000; Full time

Job summary

Ameriprise Financial seeks a seasoned leader to guide a customer service team in Minnesota. You will implement policies to ensure high-quality service, coach team members, and drive cross-functional collaboration with internal partners to meet performance metrics.

You will mentor leaders, align priorities with enterprise goals, and manage day-to-day operations while upholding regulatory standards and exceptional client service. This role is full-time, exempt, with competitive benefits.

Qualifications

• Education: High school or GED.
• Experience: 5-7 years of relevant experience.
• Extensive experience on a customer service team, including a strong working knowledge of customer service processes, policies, techniques and applicable regulations.
• Proven ability to work with internal and external partners at all levels.
• Strong communication skills, ability to explain complex issues.

Responsibilities

• Lead customer service projects or initiatives.
• Provide leadership to a customer service team.
• Ensure delivery of high quality service and meet metrics.
• Mentor and coach leaders in team development and process knowledge.
• Align team objectives with enterprise goals.

Skills

People leadership

Customer service

Communication skills

Regulations knowledge

Cross-functional collaboration

Education

High school or GED

Job description

Ameriprise Financial seeks a seasoned leader to guide a customer service team in Minnesota. You will implement policies to ensure high-quality service, coach team members, and drive cross-functional collaboration with internal partners to meet performance metrics.

You will mentor leaders, align priorities with enterprise goals, and manage day-to-day operations while upholding regulatory standards and exceptional client service. This role is full-time, exempt, with competitive benefits.