Lead Service Operations & Process Improvement

Ameriprise Financial Services; United States; Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Ameriprise Financial Services is seeking a Lead Service Operations Specialist to analyze operations, document requirements, and drive modernization with collaboration across Operations, Technology, Risk, Compliance and other stakeholders. The role emphasizes process optimization and continuous improvement.

The position can be based in Minneapolis, Charlotte, or Las Vegas, with in-office collaboration at least four days per week and one day work-from-home flexibility.

Qualifikationen

• Associate degree or equivalent experience.
• 5 to 7 years of experience in operations, business analysis, process improvement, or related disciplines.
• Strong analytical and problem-solving skills.
• Experience documenting business requirements and process workflows.
• Ability to effectively communicate with both business and technology stakeholders.
• Strong organizational and project coordination skills.

Aufgaben

• Analyze operational workflows to identify inefficiencies, bottlenecks, control gaps, and automation opportunities.
• Facilitate process mapping, root cause analysis, value stream reviews, and workflow redesign activities.
• Develop recommendations to improve scalability, quality, productivity, risk management, and service outcomes.
• Support Lean, Six Sigma, and continuous improvement initiatives.
• Measure and report on the results of process improvement initiatives.
• Gather, document, and prioritize business requirements for operational enhancements and modernization initiatives.
• Create business requirements, user stories, process flows, decision trees, and operational procedures.
• Partner with technology teams throughout solution design, development, testing, and implementation.
• Ensure business requirements align with regulatory, operational, and customer experience objectives.
• Support change impact assessments and implementation planning.
• Analyze operational metrics, volumes, trends, and performance indicators.
• Develop reporting and dashboards that provide actionable operational insights.
• Monitor key performance and risk indicators to identify emerging opportunities or issues.
• Present findings and recommendations to leadership.
• Support operational and technology projects from inception through implementation.
• Coordinate testing activities, including creation of test scenarios and execution support.
• Assist with training, communication, and adoption activities for new processes and systems.
• Track project actions, decisions, risks, and dependencies.

Kenntnisse

Analytical thinking

Problem solving

Requirements gathering

Process mapping

Stakeholder communication

Project coordination

Ausbildung

Associate degree or equivalent experience

Bachelor's degree or equivalent experience

Jobbeschreibung

Ameriprise Financial Services is seeking a Lead Service Operations Specialist to analyze operations, document requirements, and drive modernization with collaboration across Operations, Technology, Risk, Compliance and other stakeholders. The role emphasizes process optimization and continuous improvement.

The position can be based in Minneapolis, Charlotte, or Las Vegas, with in-office collaboration at least four days per week and one day work-from-home flexibility.