Operations Team Lead - Banking Ops (2nd Shift)

Bank of America Corporation; College Park (MD); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Bank of America Corporation is seeking an Entry Level Operations Supervisory professional to oversee a small unit within our operations team. You will support leaders, resolve day-to-day issues, and ensure timely execution of transactions while adhering to internal controls and risk guidelines.

In this role you will work during the 2nd shift in the United States, with a 40-hour work week, collaborating with frontline staff and management to drive process improvements and maintain service quality

Competenze

• Must be able to work 1:45 am to 8:15 pm Eastern Time.
• 2+ years of experience working within banking operations.
• Intermediate proficiency in written and verbal communications.
• Comfortable explaining process with servicing.
• Comfortable with ongoing change and learning new technology/processes.
• Strong verbal and written communication skills and effective interpersonal skills.
• Ability to analyze and resolve client inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Must work well in a team environment, as well as independently.
• Must have a strong work ethic and follow Bank of America’s Core Values.

Mansioni

• Assisting leaders in day-to-day tasks to support the team
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides feedback to teammates, assisting in training and functional expertise knowledge
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Prepares and organizes activities and ensures Account Reconcilement daily functions are covered
• Collaborates with the management team
• Identify ideas to drive change and discuss with Managers & Team members
• May assign and manage workflow in coordination with site leadership
• Focus is on managing Risk, Operation Excellence and process improvements

Conoscenze

Active Listening

Attention to Detail

Client Management

Coaching

Collaboration

Critical Thinking

Time Management

Strumenti

Microsoft Excel

Outlook

PowerPoint

Word

Descrizione del lavoro

Bank of America Corporation is seeking an Entry Level Operations Supervisory professional to oversee a small unit within our operations team. You will support leaders, resolve day-to-day issues, and ensure timely execution of transactions while adhering to internal controls and risk guidelines.

In this role you will work during the 2nd shift in the United States, with a 40-hour work week, collaborating with frontline staff and management to drive process improvements and maintain service quality