Operations Team Lead - 2nd Shift

Bank of America

College Park (GA)

On-site

USD 45,000 - 60,000

Full time

7 hours ago

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Job summary

Bank of America is seeking an entry-level Operations Supervisory professional to oversee a small team within the bank's operations unit. The role focuses on resolving day-to-day issues, supporting team leadership, and ensuring operational controls are followed.

The job offers exposure to process improvements and collaboration across business units. Responsibilities include guiding staff, handling exceptions, and coordinating tasks to meet deadlines while aligning with risk and control

Qualifications

Must be able to work 1:45 am to 8:15 pm Eastern Time.
2+ years of experience working within banking operations.
Intermediate proficiency in written and verbal communications.
Comfortable explaining process with servicing.
Comfortable with ongoing change and learning new technology/processes.
Strong verbal and written communication skills and effective interpersonal skills.
Ability to analyze and resolve client inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills.
Must work well in a team environment, as well as independently.
Strong ownership skills.
Must have a strong and positive work ethic and follow Bank of America's Core Values.
Must be flexible and adapt quickly to change.
Ability to multi-task and meet specific performance goals.
Knowledge of PC functions in a Windows based environment.
Ability to navigate multiple computer systems.

Responsibilities

Assisting leaders in day-to-day tasks to support the team
Resolves day-to-day problems and executes deliverables within the business unit
Provides feedback to teammates, assisting in training and functional expertise knowledge to projects or initiatives relating to the business unit
Manages team workload and provides general oversight and direction to team
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Reviews processes to ensure they are efficient and implements process improvement opportunities

Skills

Active Listening

Administrative Services

Attention to Detail

Business Operations Management

Client Management

Coaching

Collaboration

Collaborating

Critical Thinking

Customer and Client Focus

Data Collection and Entry

Fraud Management

Microsoft Excel

Outlook

PowerPoint

Word

Multitasking

Performance Management

Quality Assurance

Risk Management

Time Management

Written & Oral Communication

Tools

QWS3270 system

Content Navigator

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities

Assisting leaders in day-to-day tasks to support the team
Resolves day-to-day problems and executes deliverables within the business unit
Provides feedback to teammates, assisting in training and functional expertise knowledge to projects or initiatives relating to the business unit
Manages team workload and provides general oversight and direction to team
Maintains internal, operational, and financial controls and works within risk appetite of the business unit
Reviews processes to ensure they are efficient and implements process improvement opportunities

LOB Job Description

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e., Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

LOB Responsibilities

Works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training
Prepares and organizes activities and ensures Account Reconcilement daily functions are covered
Collaborates with the management team
Identify ideas to drive change and discuss with Managers & Team members
May assign and manage workflow in coordination with site leadership
Focus is on managing Risk, Operation Excellence and process improvements

LOB Required Qualifications

Must be able to work 1:45 am to 8:15 pm Eastern Time.
2+ years of experience working within banking operations.
Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
Comfortable explaining process with servicing.
Comfortable with ongoing change and learning new technology/processes.
Strong verbal and written communication skills and effective interpersonal skills
Ability to analyze and resolve client inquiries.
Ability to provide a positive customer experience through creative solutions.
At least an intermediate ability in computer skills.
Must work well in a team environment, as well as independently.
Strong ownership skills.
Must have a strong and positive work ethic and follow Bank of America's Core Values.
Must be flexible and adapt quickly to change.
Ability to multi-task and meet specific performance goals.
Knowledge of PC functions in a Windows based environment.
Ability to navigate multiple computer systems

LOB Desired Qualifications