Operations Team Lead - 2nd Shift

Bank of America Corporation; College Park (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America Corporation is seeking an Entry Level Operations Supervisory professional to oversee a small unit within our operations team. You will support leaders, resolve day-to-day issues, and ensure timely execution of transactions while adhering to internal controls and risk guidelines.

In this role you will work during the 2nd shift in the United States, with a 40-hour work week, collaborating with frontline staff and management to drive process improvements and maintain service quality

Qualifications

• Must be able to work 1:45 am to 8:15 pm Eastern Time.
• 2+ years of experience working within banking operations.
• Intermediate proficiency in written and verbal communications.
• Comfortable explaining process with servicing.
• Comfortable with ongoing change and learning new technology/processes.
• Strong verbal and written communication skills and effective interpersonal skills.
• Ability to analyze and resolve client inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Must work well in a team environment, as well as independently.
• Must have a strong work ethic and follow Bank of America’s Core Values.

Responsibilities

• Assisting leaders in day-to-day tasks to support the team
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides feedback to teammates, assisting in training and functional expertise knowledge
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Prepares and organizes activities and ensures Account Reconcilement daily functions are covered
• Collaborates with the management team
• Identify ideas to drive change and discuss with Managers & Team members
• May assign and manage workflow in coordination with site leadership
• Focus is on managing Risk, Operation Excellence and process improvements

Skills

Active Listening

Attention to Detail

Client Management

Coaching

Collaboration

Critical Thinking

Time Management

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Job description

Job Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

• Assisting leaders in day-to-day tasks to support the team
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides feedback to teammates, assisting in training and functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Entry Level Operations Supervisory Position

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company’s internal operations activities. Responsibilities focus on the day-to-day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e., Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

LOB Responsibilities

• Works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training
• Prepares and organizes activities and ensures Account Reconcilement daily functions are covered
• Collaborates with the management team
• Identify ideas to drive change and discuss with Managers & Team members
• May assign and manage workflow in coordination with site leadership
• Focus is on managing Risk, Operation Excellence and process improvements

Required Qualifications

• Must be able to work 1:45 am to 8:15 pm Eastern Time.
• 2+ years of experience working within banking operations.
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.
• Comfortable explaining process with servicing.
• Comfortable with ongoing change and learning new technology/processes.
• Strong verbal and written communication skills and effective interpersonal skills.
• Ability to analyze and resolve client inquiries.
• Ability to provide a positive customer experience through creative solutions.
• At least an intermediate ability in computer skills.
• Must work well in a team environment, as well as independently.
• Strong ownership skills.
• Must have a strong and positive work ethic and follow Bank of America’s Core Values.
• Must be flexible and adapt quickly to change.
• Ability to multi‑task and meet specific performance goals.
• Knowledge of PC functions in a Windows based environment.
• Ability to navigate multiple computer systems

Desired Qualifications

• 1-3 years knowledge of QWS3270 system, and content navigator.
• 1-3 years of experience in the Banking/Financial industry.
• 1-3 years of experience delivering for the client

Skills

• Active Listening
• Administrative Services
• Attention to Detail
• Business Operations Management
• Client Management
• Coaching
• Collaboration
• Collaborating
• Critical Thinking
• Customer and Client Focus
• Data Collection and Entry
• Fraud Management
• Microsoft Excel, Outlook, PowerPoint, Word
• Multitasking
• Performance Management
• Quality Assurance
• Quality Assurance
• Risk Management
• Time Management
• Written & Oral Communication

Shift: 2nd shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Corporate Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency