Sr Group Operations Manager

Bank of America; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America is seeking a seasoned operations leader to manage multiple segments within internal operations. The role requires coordinating across teams, driving improvements in process performance, and ensuring compliance with policies and procedures while meeting deadlines.

Responsibilities include forecasting and staffing, coaching teams, and providing strategic direction to optimize unit and product activities with budget oversight and performance metrics.

Qualifications

• Must have experience leading large-scale operations initiatives.
• Proven ability to forecast staffing and capacity needs.
• Experience aligning operations with regulatory policies and procedures.

Responsibilities

• Oversee forecasting, staffing, and capacity for designated operations and product lines.
• Provide strategic guidance, budgeting, expense management, reporting, and forecasting.

Skills

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments.

• Support overarching strategy for DROM New capabilities / Process Optimization
• Articulate how we bring digitization across Global Ops & the business value of simple, consistent, shared horizontal components
• Challenge SMEs on alternate solutions and approach for building solutions
• Manage Tech/Ops Steering Committee workgroups aligning efforts and strategy to influence change
• Responsible for product & capability pitch books
• Deliver executive presentations and the ability to effectively interact with a diverse set of stakeholders
• Collaborate with Technology, Operations & Stakeholders to identify opportunities & influence change with credibility and impact, removing roadblocks
• Meet aggressive deadlines while managing multiple responsibilities, changing deadlines, and competing priorities

Responsibilities: Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• Strategic Portfolio Management
• Project Management
• Change Management
• Initiative Management
• Strategic Planning
• People Management
• Employee Engagement
• Operational Excellence
• Capacity Planning

Desired Skills:

• Agile Project Management
• Digital Transformation
• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping
• Key Performance Indicators

Skills:

• Customer Service Management
• Regulatory Compliance Risk Management
• Stakeholder Management
• Talent Development
• Business Operations Management
• Change Management
• Customer and Client Focus
• Decision Making
• Relationship Building
• Business Process Analysis
• Career Path Design
• Organizational Effectiveness
• Strategic Thinking
• Strategy Planning and Development

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency