Operations Team Lead

M/I Homes; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off and paid holidays

Job summary

M/I Homes is seeking a senior loan processing operations leader in the United States, reporting to the Operations Manager/Branch Manager. You will direct daily production of the mortgage processing team, help process files, and support underwriting to ensure timely and accurate closings.

You will mentor processors, monitor daily outputs, and develop reports for executives. The role requires strong leadership, communication, and adaptability in a fast-paced mortgage environment.

Qualifications

• 5 years Sr. Loan Processing experience with mortgage files.
• Strong knowledge of underwriting guidelines and DU/LP.
• Ability to mentor loan processors and lead teams.

Responsibilities

• Oversee daily production of loan processing team and ensure timely closings.
• Monitor reports and ensure loans move through process per expectations.
• Assist with underwriting loan files and provide guidance to staff.
• Mentor and educate processors to support their development.
• Prepare and review reports for company leadership.

Skills

Leadership

Organizational skills

Detail-oriented

Customer service

Communication skills

Adaptability

Underwriting experience

Job description

Job Summary

Under the guidance of the Operation Manager and/or Branch Manager, possesses the overall accountability and responsibility for the daily production of loan processing team, assists with processing loan files as well as underwriting mortgage loans. Directs and coordinates daily production of operations staff to ensure timely and accurate closings.

Duties and Responsibilities

• Daily monitoring of reports to ensure loan files are moving through the process in accordance with company expectations.
• Process loan files as needed to support branch and ensure all loans close on time.
• Assist Operations Manager with underwriting loan files as needed.
• Monitor daily production of processing staff.
• Mentor and educate loan processors to ensure their development.
• Prepares and reviews reports for appropriate company representatives.
• Assist with training procedures for existing and new employees.

• Assist with special projects as requested and perform additional duties as required.
• Must obtain underwriting authority within 120 days of starting position. Training will be provided.

Minimum Education Experience

5 years Sr. Loan Processing experience. Extensive hands-on knowledge of mortgage loan processing, DU, LP and agency guidelines.

Skills and Abilities

• Persuasive attitude with outstanding leadership and organizational skills; detail-oriented aptitude.
• Ability to interpret, analyze and evaluate given information relative to lender requirements and underwriting guidelines; customer-service oriented with ability to handle difficult situations.
• Excellent verbal and written communication skills for high interaction with a variety of people inside and outside of the organization.
• Adaptability and flexibility to work effectively in a fast-paced environment with ability to coordinate several major activities simultaneously.
• Previous underwriting experience a plus.

Work Conditions

• Limited travel required.

Benefits

• M/I Homes offers a comprehensive benefits package, including medical, dental and vision insurance, company paid life and disability insurance, optional supplemental life insurance, Health Savings Accounts and Flexible Spending Accounts, paid time off (PTO) and paid holidays, paid parental leave, traditional and Roth 401(k) options, a profit sharing plan, an employee stock purchase plan, an employee home purchase plan and more.

EEO Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

M/I Financial, LLC 4131 Worth Ave, Suite 460, Columbus, OH 43219. Company NMLS# 50684. For information on MIF licensing, please visit https://www.mihomes.com/financing.

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