Operations Team Lead

M/I Homes, Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) options

Paid time off

Job summary

M/I Homes, Inc. is looking for an experienced candidate in Indianapolis with extensive mortgage loan processing knowledge. This role focuses on supervising daily loan production, assisting with underwriting, and mentoring team members to ensure timely closings.

The ideal candidate will have at least 5 years of loan processing experience, exceptional leadership skills, and the ability to adapt in a fast-paced environment. The company offers a comprehensive benefits package including medical, dental, and paid time off.

Qualifications

• Extensive experience in mortgage loan processing.
• Ability to interpret and analyze lender requirements.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor reports to ensure timely processing of loan files.
• Assist Operations Manager with underwriting as needed.
• Mentor and educate loan processors.

Skills

Leadership and organizational skills

Communication skills

Analytical skills

Customer-service orientation

Detail-oriented

Education

5 years Sr. Loan Processing experience

Job description

Job Summary

The successful candidate will possess extensive experience and thorough hands‑on knowledge of mortgage loan processing, DU, LP and agency guidelines. Under the guidance of the Operation Manager and/or Branch Manager, the candidate possesses the overall accountability and responsibility for the daily production of the loan processing team, assists with processing loan files as well as underwriting mortgage loans, and directs and coordinates daily production of operations staff to ensure timely and accurate closings.

Duties and Responsibilities

• Daily monitoring of reports to ensure loan files are moving through the process in accordance with company expectations.
• Process loan files as needed to support branch and ensure all loans close on time.
• Assist Operations Manager with underwriting loan files as needed.
• Monitor daily production of processing staff.
• Mentor and educate loan processors to ensure their development.
• Prepare and review reports for appropriate company representatives.
• Assist with training procedures for existing and new employees.
• Assist with special projects as requested and perform additional duties as required.
• Must obtain underwriting authority within 120 days of starting position. Training will be provided.

Minimum Education and Experience

5 years Sr. Loan Processing experience

Skills and Abilities

• Persuasive attitude with outstanding leadership and organizational skills; detail‑oriented aptitude.
• Ability to interpret, analyze and evaluate given information relative to lender requirements and underwriting guidelines; customer‑service oriented with ability to handle difficult situations.
• Excellent verbal and written communication skills for high interaction with a variety of people inside and outside of the organization.
• Adaptability and flexibility to work effectively in a fast‑paced environment with ability to coordinate several major activities simultaneously.
• Previous underwriting experience a plus.

Work Conditions

• Limited travel required.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental and vision insurance, company‑paid life and disability insurance, optional supplemental life insurance, Health Savings Accounts and Flexible Spending Accounts, paid time off (PTO) and paid holidays, paid parental leave, traditional and Roth 401(k) options, a profit sharing plan, an employee stock purchase plan, an employee home purchase plan and more.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

M/I Financial, LLC 4131 Worth Ave, Suite 460, Columbus, OH 43219. Company NMLS# 50684. For information on MIF licensing, please visit https://www.mihomes.com/financing.