Operations Team Captain: Lead with Impact

Dick's Sporting Goods; Troy (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

DICK'S Sporting Goods in Troy, MI is seeking a Team Captain of Operations to lead store operations and coach the team for an athlete-focused shopping experience. You will manage merchandising, inventory, and execution on the floor while supporting behind-the-scenes stockroom processes.

The role emphasizes building a strong team, driving operational excellence, and delivering accurate, efficient service to athletes of all abilities.

Qualifications

• High School Diploma or Equivalent.
• 1–3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and offering clear, knowledgeable product information.
• Help develop 30-60-90 day plans with leadership to support priorities.
• Communicate goals to direct reports and assign workload to maximize efficiency.
• Build and coach a diverse team, handle hiring, onboarding, and performance reviews.
• Ensure compliance with safety, loss prevention, and SOPs.

Skills

People leadership

Customer service

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Troy, MI is seeking a Team Captain of Operations to lead store operations and coach the team for an athlete-focused shopping experience. You will manage merchandising, inventory, and execution on the floor while supporting behind-the-scenes stockroom processes.

The role emphasizes building a strong team, driving operational excellence, and delivering accurate, efficient service to athletes of all abilities.