Off-Field Operations Lead | Team Coach & Execution

Dick's Sporting Goods; Gastonia (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

DICK'S Sporting Goods in Gastonia, NC, is seeking a Team Captain of Off Field Operations to drive store performance through inventory, fulfillment, and coaching. You will lead a team, ensure fast, accurate operations, and support customer experiences on the sales floor and in backroom processes.

Ideal candidates have a High School Diploma, 1-3 years of retail or customer-facing experience, and prior people leadership.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing product information and service.
• Build and lead a team, hire, onboard, and coach teammates while meeting store goals.
• Oversee daily operations including inventory, fulfillment, and floor execution to ensure accuracy and speed.
• Develop staffing plans and schedules to match customer traffic and budgets.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Gastonia, NC, is seeking a Team Captain of Off Field Operations to drive store performance through inventory, fulfillment, and coaching. You will lead a team, ensure fast, accurate operations, and support customer experiences on the sales floor and in backroom processes.

Ideal candidates have a High School Diploma, 1-3 years of retail or customer-facing experience, and prior people leadership.