Operations Systems Specialist

Radial Inc.; Brownsburg (IN); On-site; USD 48,000 - 62,000; Full time

Job summary

Radial Inc. seeks an Operations Systems Planner to ensure the distribution center has the system support, processes and training required to meet objectives. You will determine root cause of issues and assist in resolving system and process problems daily.

The role involves troubleshooting WMS/WCS operations, assisting with user setup, coordinating with IT and vendors, and training staff on new system rollouts while documenting changes. Strong warehouse experience and SQL knowledge are required.

Qualifications

• High School diploma or equivalent.
• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment.
• Knowledge of department processes and SOPs systems acumen.
• Computer Skills – MS Office Suite and e-Mail etiquette required.
• Working knowledge of WMS and WCS Systems.
• Preferred working knowledge of SQL.

Responsibilities

• Trouble resolution root cause for picking/packing issues both operational and systemic.
• Assist with user set up, password resets.
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system.
• Point of contact for all WMS and WCS system issues and working with vendor to resolve.
• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues.
• Research RF and barcode issues to determine root cause of operational issues.
• Are trained in all departments processes,and they create andupdate SOP’s when needed.
• Assist in testing for system modifications and walk through the process operationally prior to install.
• Document all system changes.
• Train associates for Manhattan start-ups and all new system rollouts.
• Perform special projects and client requests.
• Analyze and research operational data when requested.
• Assist with all client transfers in and out of the facility both operationally and systemically.
• Research all SLA and Aged order discrepancies identified by the KOPreporting team.

Skills

Warehouse experience

SOPs familiarity

MS Office / email etiquette

WMS/WCS knowledge

SQL knowledge (preferred)

Education

High School Diploma

Tools

RF scanners

Job description

Operations Systems Planner

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

We currently have an exciting opening for a [Client Service Representative].

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.

Role Summary

The Operations System Specialist ensures distribution center has the system support, processes and training required to achieve department objectives. Determine root cause of process/application issues and assists in resolving all system and process issues daily.

Responsibilities

• Trouble resolution root cause for picking/packing issues both operational and systemic
• Assist with user set up, password resets.
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system.
• Point of contact for all WMS and WCS system issues and working with vendor to resolve.
• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues.
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
• Research RF and barcode issues to determine root cause of operational issues.
• Are trained in all departments processes,and they create andupdate SOP’s when needed.
• Assist in testing for system modifications and walk through the process operationally prior to install.
• Document all system changes.
• Train associates for Manhattan start-ups and all new system rollouts.
• Perform special projects and client requests.
• Analyze and research operational data when requested.
• Assist with all client transfers in and out of the facility both operationally and systemically.
• Research all SLA and Aged order discrepancies identified by the KOPreporting team.
• Follows all safety guidelines and performs in a safe and careful manner.
• May be required to complete other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment.
• Knowledge of department processes and SOPs systems acumen.
• Computer Skills – MS Office Suite and e-Mail etiquette required.
• Working knowledge of WMS and WCS Systems.
• Preferred working knowledge of SQL.
• Must possess visual acuity to read labels, RF scanners and to maneuver throughout facility.
• Must be able to hear and understand verbal instructions.
• Must possess capability to walk or stand for extended periods of time.
• Must be able to climb stairs, to bend, stoop, kneel and grasp products.
• Must be able to lift 50 lbs.
• Must be able to push or pull carts of up to 100 lbs.

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Access this link to review our privacy notice: Paxon North America, Inc. Privacy Notice for Candidates | Paxon