Operations Manager

Radial Inc.; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career advancement

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA funding

Family planning benefits

401K matching

Paid PTO

Educational assistance

Job summary

Radial Inc. is seeking an experienced Operations Manager to lead a busy logistics campus, overseeing inbound, pick/pack, and outbound shipping while driving inventory care and continuous improvement.

You will manage safety, quality, and productivity targets, develop direct reports, and coordinate with clients to meet SLAs. The role requires hands-on leadership, data analysis, and strong communication skills.

Qualifications

• Bachelor’s degree preferred or HS degree/GED with relevant experience.
• Minimum 2 years of progressive operations management experience.
• Experience with process improvement methodologies (LEAN, Six Sigma).
• Ability to analyze data to identify defects and root causes.
• Strong verbal and written communication; proficient with Excel.

Responsibilities

• Accountable to client SLAs and site-specific quality targets.
• Create and manage day-to-day operational strategy for safety and productivity.
• Develop direct reports and leadership skills.
• Manage shift coverage including 2nd shift and weekends as needed.
• Lead performance management for the area.
• Plan and communicate shift directives to ensure efficiency, accuracy, and quality.
• Oversee quality assurance metrics and continuous improvement initiatives.
• Conduct performance evaluations and provide feedback to staff.
• Foster a culture of continuous improvement within the value stream.
• Deliver productivity gains aligned with KPIs and lean CI initiatives.
• Coordinate safety, quality, and customer service improvements while controlling costs.
• Maintain up-to-date training and SOP adherence within the value stream.
• Promote accountability, engagement, and empowerment among associates.
• Collaborate with on-site staffing and advise on seasonal labor needs.
• Manage budget for the value stream.

Skills

LEAN / Six Sigma

Data analysis

Team leadership

Communication skills

Excel proficiency

Education

Bachelor’s degree preferred

HS Degree or GED required

Tools

Excel

Microsoft Office

Job description

Operations Manager

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for a Operations Manager.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone. Click here to learn more about Paxon.

Role Summary:

The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.

Responsibilities

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
• Actively contribute to the development of direct reports.
• Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
• Lead Individual Performance Management program for area.
• Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality. Interact with clients on operational topics.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
• Promote and develop a culture of continuous improvement within the value stream.
• Deliver productivity and improvements in line with KPIs.
• Ownership of lean process improvement and CI initiatives.
• Organizes and manages allresources required to improve safety, improve quality, increase customer service andlower cost.
• Ensure all training and skills development programs, along with all SOPswithin the value stream are up to date and maintained.
• Promote a culture of high accountability, engagement, and associate empowerment.
• Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
• Budget management for value stream.

Qualifications:

• Bachelor’s degree preferred / HS Degree or GED required.
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
• Minimum of 2 years of progressive Operations experience in a manager role.
• Experience in creating productivity improvement through continuous improvement efforts.
• Execution focused. Ability to be flexible.
• Awareness of internal customer requirements.
• Analyze data to identify defects and root cause analysis.
• Identify process opportunities to create growth.
• Performance oriented.
• Strong verbal and written communication skills.
• Ability to establish and or enhance quality control procedures.
• Must demonstrate capacity to learn ALL operational functions.
• Ability to coach, mentor, and motivate direct reports.
• Ability to influence and collaborate with peers and upper management.
• Must be proficient with Microsoft Office with a strong emphasis in Excel.
• Must have intermediate math skills. Must be able to lift 50lbs. Must be able to push or pull carts of up to 100 lbs.

Travel:

• This position isnot remote.
• No travel is required

Shift:

Shift flexibility required though end of year - Day shift role M-F

Benefits

• Opportunities to develop and explore careeradvancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSAfunding
• Family planning coverage, including Fertility & Adoptionbenefits
• 401K matching after 6 months with immediatevesting
• GenerousPTO
• Educational assistance andmore!

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail] . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.