Operations Support Specialist — Family Services

Children's Wisconsin; Stevens Point (WI); On-site; USD 31,000 - 42,000; Full time

Job summary

Children’s Wisconsin in Stevens Point, WI is seeking a friendly office assistant to support our Mental and Behavioral Health team. You will greet clients, manage calls, schedule appointments, and perform clerical duties in a busy office setting.

The role offers both full-time and part-time 20-hour/week options, with opportunities to learn Epic and other electronic systems while ensuring a welcoming, organized environment for families seeking services.

Qualifications

• High School graduate or GED or HSED required.
• Associate’s Degree in business, computer applications, human services, or related field preferred.
• Less than 1 year of office or customer service experience required.
• 3-5 years office or customer service experience preferred.

Responsibilities

• Greet and check-in patients, clients, participants and visitors; manage calls and schedule appointments.
• Monitor waiting room and office activity for safety, quality, and efficiency.
• Facilitate communication by phone, email, mail, faxes, and letters to support operations.
• Liaise with environmental and facility services and/or property managers.
• Maintain office supplies, records, and directories; assist with equipment maintenance.
• Assist program needs: background checks, supplies, and setting up classes/events.
• Maintain P-cards and monthly reconciliation in Workday.
• Assist with data entry in Epic, ewisacwis, FRCS, CareManager, Certify, DAISEY.

Skills

Customer service

Clerical tasks

Data entry

Education

High School diploma or GED

Associate’s Degree in business, computer applications, human services, or related field preferred

Tools

Epic

ewisacwis

FRCS

CareManager

Certify

DAISEY

Job description

Children’s Wisconsin in Stevens Point, WI is seeking a friendly office assistant to support our Mental and Behavioral Health team. You will greet clients, manage calls, schedule appointments, and perform clerical duties in a busy office setting.

The role offers both full-time and part-time 20-hour/week options, with opportunities to learn Epic and other electronic systems while ensuring a welcoming, organized environment for families seeking services.