Operations Support Specialist

Children's Wisconsin; Stevens Point (WI); On-site; USD 31,000 - 42,000; Full time

Job summary

Children’s Wisconsin in Stevens Point, WI is seeking a friendly office assistant to support our Mental and Behavioral Health team. You will greet clients, manage calls, schedule appointments, and perform clerical duties in a busy office setting.

The role offers both full-time and part-time 20-hour/week options, with opportunities to learn Epic and other electronic systems while ensuring a welcoming, organized environment for families seeking services.

Qualifications

• High School graduate or GED or HSED required.
• Associate’s Degree in business, computer applications, human services, or related field preferred.
• Less than 1 year of office or customer service experience required.
• 3-5 years office or customer service experience preferred.

Responsibilities

• Greet and check-in patients, clients, participants and visitors; manage calls and schedule appointments.
• Monitor waiting room and office activity for safety, quality, and efficiency.
• Facilitate communication by phone, email, mail, faxes, and letters to support operations.
• Liaise with environmental and facility services and/or property managers.
• Maintain office supplies, records, and directories; assist with equipment maintenance.
• Assist program needs: background checks, supplies, and setting up classes/events.
• Maintain P-cards and monthly reconciliation in Workday.
• Assist with data entry in Epic, ewisacwis, FRCS, CareManager, Certify, DAISEY.

Skills

Customer service

Clerical tasks

Data entry

Education

High School diploma or GED

Associate’s Degree in business, computer applications, human services, or related field preferred

Tools

Epic

ewisacwis

FRCS

CareManager

Certify

DAISEY

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect.

We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family.

Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin.

• Foster Care

• Treatment Foster Care

• Adoption

• Respite Care

• Child Advocacy Centers

• Family Case Management

• Family Finding

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

We are hiring for both a full-time and part-time (20 hours/week) position.

Job Summary

Performs all activities related the needs of the office and programs offered at the location. Greets and checks-in patients, clients, participants and visitors, manages phone calls, schedules appointments, and performs other clerical duties.

Essential Functions

• Monitors all activity of waiting room and/or office environment with safety, quality and efficiency in mind.

• Facilitates incoming and outgoing communication (phone, email, mail, faxes, letters etc.) to support the needs of the location and programs.

• Serve as a liaison between staff and CW environmental and facility services and/or external environmental and facility service organizations/property managers.

• Maintains office environment to include but not limited to: ordering supplies, maintaining MSDS data, records management, maintaining staff/office directories, and office equipment maintenance

• Assists with program needs such as conducting background checks; ordering, organizing and distributing program supplies; and scheduling, supporting, and setting up program classes and events.

• Maintains department/P cards and completes monthly reconciliation and submission of receipts in Workday.

• Confirms completion of consumer paperwork such as annual consents, release of information, program specific forms etc.

• Assists with data entry (Epic, ewisacwis, FRCS, CareManager, Certify, DAISEY, etc.) including, but not limited to case record review, scoring, etc.

• Assists with training end users related to electronic systems. Understands system capabilities and is a resource to others.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

• Associate’s Degree in business, computer applications, human services, or related field preferred

Experience

• Less than 1 year of experience in office or customer service required

• 3-5 years office or customer service related experience preferred

This position will support our Mental and Behavioral Health team and is located at our office in Steven’s Point which is at 1466 Water St. 54481.

We are seeking one full-time (M-F 8-5pm) and one part-time (20 hours/week; flexible with hours).

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.