Family Resource Support Specialist

Children's Wisconsin; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Children’s Wisconsin is seeking a dedicated Health Navigator to improve outcomes for underserved children and families by connecting them with essential resources in the community.

As part of the integrated care team, you will assess needs, provide referrals, and document interactions in the EHR while building trust across cultures. This role emphasizes advocacy and coordinated care.

Qualifications

• High School graduate or GED/HSED required.
• Associate’s Degree in human services or public health preferred.
• 2+ years working with underserved populations.
• Experience navigating diverse communities and backgrounds.
• Experience navigating EHR/Epic preferred.
• Community Health Worker certification within 12 months of employment.

Responsibilities

• Engage families with motivational dialogue to identify resources and create action plans.
• Assist families in identifying basic resource needs (food, housing, childcare) in outpatient settings.
• Conduct telephonic and clinic visits addressing social determinants of health and follow up on referrals.
• Coordinate with care teams and partners to address needs and optimize resource provision.
• Document identified needs and services in the EHR in a confidential manner.
• Build trust-based relationships across cultures to support long-term health goals.

Skills

Communication skills

Bilingual preferred

Independent worker

Relationship-building

Education

High School/GED

Associate's Degree

Job description

At Children’s Wisconsin, we believe kids deserve the best.

Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places:

• Affiliation with #4 children’s hospital in the country (according to Parents magazine)

• Board-certified pediatricians (l _learn what it means to be ‘board-certified’__)

• Many locations__spread throughout southeast Wisconsin

• Commitment topopulation healthand an increased role for pediatricians in the care of children

• Doctors who are very active in their local communities

• Access to many health and wellness programs designed to__keep kids safe and healthy

Job Summary

As an integrated member of the healthcare team, the goal is to improve health outcomes by serving as the liaison between the clinical setting and the community. This role empowers underserved patients and families by identifying and utilizing resources to support achievement of whole child and family health goals, working towards long term sustainability and independence. Serves as a facilitator among patient families and internal & external resources and demonstrates strong relationship building and problem-solving skills.

Essential Functions

• Engages families in motivational dialogue to determine best resource options and creates an action plan to obtain these resources to support families.

• Supports families in identifying and clarifying basic resource needs (food, housing, childcare, etc.) in the outpatient clinic setting.

• Conducts ongoing telephonic and clinic-based visits to address the healthcare and social drivers of health (SDOH) of children and caregivers, while following up with families to assess the effectiveness of referrals and provide additional support as needed.

• Operates with continual and intentional integration with expanded care team and system partners to address SDOH and other programming needs to optimize care coordination and resource provision.

• Collects and documents information pertaining to identified needs of patients and/or families and of the services provided in a systematic, continuous, and confidential manner in the EHR.

• Navigates the needs of patients, caregivers, and staff by prioritizing interventions across multiple sectors.

• Supports and contributes to the development and evaluation of Health Navigation program goals.

• Evaluates and advises Health Navigation program on the quality and effectiveness of identified resources, while monitoring and alerting the team to emerging trends, seasonal disruptions, or community barriers. In such cases, collaborates to ensure that additional support is provided to wrap around the patient and family to address their needs effectively.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

• Associate’s Degree in human services, public health, or related field preferred

Experience

• 2+ years working with underserved/vulnerable population required

• Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds required

• Experience navigating EHR/Epic preferred

Knowledge, Skills and Abilities

• Community Health Worker certification required within 12 months of employment

• Ability to work independently

• Working knowledge of Windows environment (MS Word, Outlook, Excel)

• Verbal and written communication skills

• Demonstrated problem solving skills

• Current, continuous, and trusted member of the community and/or demonstrated cultural understanding, awareness, and competency of those with diverse backgrounds gained through work or personal experiences

• Ability to create longitudinal, empowering and trust-based relationships across cultures

• Tenacity in solution-based outcomes

• Desire to engage in collaborative learning

• Bilingual preferred

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.