Operations Support Specialist | Client Services & Data

Diversified Maintenance; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

AD&D

Retirement plan

Disability insurance

Eight paid holidays

Job summary

Diversified Maintenance is hiring an Operations Support Specialist to deliver superior customer service to both internal and external clients while ensuring efficient daily operations. You will manage daily work orders, attendance reporting, and client-specific reporting, supporting Field Leadership with timely updates.

The role requires strong Excel/Sheets skills, proficiency in Microsoft Office and G-Suite, and excellent communication.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of professional-level experience using Excel and/or Google Sheets.
• Proficient with Microsoft Office Suite and G-Suite products.
• Strong written and verbal communication in English.
• Ability to multitask and adapt to changing environments.
• Attention to detail and excellent customer service skills.

Responsibilities

• Provide superior customer service to Field Leadership and/or Clients.
• Effectively manage a large volume of emails daily; monitor/address general emails related to duties in a timely fashion.
• Create, update and maintain spreadsheets and other documents using Microsoft and Google tools.
• Complete reports on attendance, triage/work order escalations, and client-specific reporting on a daily/weekly/monthly basis.
• Data entry into the back office system (JD Enterprises).

Skills

Microsoft Excel

Google Sheets

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

G-Suite

Job description

Diversified Maintenance is hiring an Operations Support Specialist to deliver superior customer service to both internal and external clients while ensuring efficient daily operations. You will manage daily work orders, attendance reporting, and client-specific reporting, supporting Field Leadership with timely updates.

The role requires strong Excel/Sheets skills, proficiency in Microsoft Office and G-Suite, and excellent communication.