Operations Support Assistant

Diversified Maintenance; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

AD&D

Retirement plan

Disability insurance

Eight paid holidays

Job summary

Diversified Maintenance is hiring an Operations Support Specialist to deliver superior customer service to both internal and external clients while ensuring efficient daily operations. You will manage daily work orders, attendance reporting, and client-specific reporting, supporting Field Leadership with timely updates.

The role requires strong Excel/Sheets skills, proficiency in Microsoft Office and G-Suite, and excellent communication.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of professional-level experience using Excel and/or Google Sheets.
• Proficient with Microsoft Office Suite and G-Suite products.
• Strong written and verbal communication in English.
• Ability to multitask and adapt to changing environments.
• Attention to detail and excellent customer service skills.

Responsibilities

• Provide superior customer service to Field Leadership and/or Clients.
• Effectively manage a large volume of emails daily; monitor/address general emails related to duties in a timely fashion.
• Create, update and maintain spreadsheets and other documents using Microsoft and Google tools.
• Complete reports on attendance, triage/work order escalations, and client-specific reporting on a daily/weekly/monthly basis.
• Data entry into the back office system (JD Enterprises).

Skills

Microsoft Excel

Google Sheets

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

G-Suite

Job description

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring an Operations Support Specialist. The Operations Support Specialist provides superior customer service to both our Internal and external clients while also ensuring efficient daily functions. Providing daily work order management support in addition to various types of timely managed attendance and work order reporting for all clients.

RESPONSIBILITIES:

• Provide superior customer service to Field Leadership and/or Clients
• Effectively manage a large volume of emails daily; monitor/address general emails received within relation to assigned job duties in a timely fashion
• Create, update and maintain spreadsheets and other documents utilizing Microsoft/G-Suite products (Sheets, Slides, etc.)
• Complete reports in a timely manner including attendance; triage/work order escalations; client specific reporting; daily work order management; daily, weekly and monthly reporting w/in job duties
• Data Entry into back office system (JD Enterprises)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of one (1) year of professional-level experience utilizing Microsoft Excel and/or Google Sheets
• Proficient computer skills to include Microsoft Office Suite (Word, Excel, PowerPoint), G-Suite products (Sheets, Docs, Slides)
• Business level oral and written communication skills
• Ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.