Operations Support Analyst

Encore Talent Solutions; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading recruitment firm in Columbus, Ohio, is seeking an Operations Support Specialist to support daily operational activities through job orders within SAP and Salesforce. This role is critical for maintaining accurate job orders and requires a detail-oriented individual who can collaborate effectively with teams. The ideal candidate should possess strong organizational skills and a problem-solving mindset, with a degree of comfort in fast-paced environments. Training on specific systems will be provided.

Qualifications

• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, operational environment.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Execute job orders in SAP and Salesforce systems.
• Maintain and update job order commit dates.
• Troubleshoot job order issues with teams.

Skills

Strong attention to detail

Ability to work independently

Effective communication skills

Problem-solving

Collaboration with teams

Tools

SAP

Salesforce

Excel

Job description

Job Title: Operations Support Specialist

Job Summary

The Job Order Operations Specialist supports daily operational activities by executing and maintaining job orders within SAP and Salesforce (SF). This role plays a critical part in ensuring job orders are accurate, up to date, and properly configured to support frontline execution. The ideal candidate is highly detail-oriented, able to work independently, and comfortable collaborating with frontline teams and work management.

Key Responsibilities

• Execute job orders in SAP and Salesforce (SF) systems
• Cancel, delete, or void job orders as required
• Update work centers to ensure accurate job routing and execution
• Maintain and update job order commit dates
• Recreate job orders that fail to generate required forms for execution
• Ensure data accuracy and completeness across all job order records
• Troubleshoot job order issues and coordinate with appropriate teams to resolve them
• Interact with frontline personnel and work management teams to support execution needs

Required Skills & Qualifications

• Strong attention to detail and accuracy
• Ability to work independently with minimal supervision
• Working knowledge of SAP and Salesforce preferred (not required)
• Strong organizational and time-management skills
• Effective communication and interpersonal (“people”) skills
• Comfortable working in a fast-paced, operational environment
• Ability to work onsite in Columbus, OH 3 days/week (Tuesday, Wednesday and Thursday).
• Problem-solving and critical thinking
• Accountability and follow-through
• Collaboration with cross-functional teams
• Ability to manage multiple tasks and priorities

Project Support

This role will primarily support Gas Line operations.

Responsibilities include

• Managing scheduling, coordinating workflow, and reviewing all job orders—new, current, and backlog (e.g., new utility line installations, line repairs, site fixes, updates, and general cleanup tasks for field agents in the systems that feed their daily work).
• Entering job orders into SAP, which in turn feeds Salesforce (requires the ability to be technically savvy with a solid understanding of workflows and systems (training will be provided).
• Validate job orders, update records, and help clean and standardize the data set.
• Given the high level of data inconsistencies across systems, this individual will review and triage incoming, active, and older work, work through the daily job management processes, and ensure data accuracy.
• Basic experience with Salesforce, SAP, and Excel is beneficial, not required