Operations Support Specialist

University of Vermont Health Network; Williston (ND); On-site; USD 34,000 - 50,000; Part time

Job summary

University of Vermont Health Network in Williston, VT is seeking an Operations Support Specialist to lead patient experience initiatives and support clerical staff. The role coordinates work activities, resolves problems, and mentors staff while aiming to improve processes and meet performance expectations.

The position requires 2–3 years of healthcare experience and an Associate’s Degree in Business or a related field (or equivalent).

Qualifications

• Lead role focused on patient experience and customer service.
• Supports practice supervisor with coordinating work activities and evaluations.
• Provides leadership in the absence of the practice supervisor.

Responsibilities

• Coordinate work activities and resolve problems.
• Train, orient, and evaluate clerical staff.
• Suggest process improvements to meet performance expectations.

Skills

Customer service

Leadership

Training

Problem solving

Process improvements

Staff supervision

Education

Associate’s Degree in Business or related field

Equivalent combination of education and experience

Job description

Building Name: UVMMC - 353 Blair Park

Location Address: 353 Blair Park, Williston Vermont

Regular

Department: GIM & Geriatrics Williston

Part Time

Standard Hours: 20

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: 8:00 AM - 5:00 PM

Weekend Needs: None

Salary Range: Min $25.04 Mid $30.76 Max $36.48

We are the heart and science of medicine. We are UVM Medical Center.

Schedule

Monday and Friday 8:00AM - 5:00PM, Wednesday 1:00PM - 5:00PM

JOB DESCRIPTION

The Operations Support Specialist is a lead position and an integral part of the patient experience. The Operations Support Specialist is a key contributor to delivering high quality customer service to our patients and visitors. Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff. Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent provides leadership in the absence of the practice supervisor.

EDUCATION

An Associate’s Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

EXPERIENCE

Two to three years experience in a relevant healthcare setting.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE:

• What is it like working here?
• https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment
• Why Burlington, VT?
• https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington

This is a bargaining union position.