Operations Support Specialist

FedEx Corporation; Rosemount (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation is seeking an enterprising clerical associate in Minnesota. The role focuses on supporting hub and station operations with data entry, reporting, and customer service to resolve inquiries.

The ideal candidate will handle data entry in multiple systems, prepare management reports, and assist with audits while maintaining accuracy and responsiveness in a fast-paced environment.

Qualifications

• Clerical data entry with accuracy and speed.
• Professional customer service and communication.
• Able to prioritize tasks in a fast-paced setting.
• Proficient use of office software and data systems.

Responsibilities

• Provide clerical support: photocopying, filing, faxing, emailing, and phones.
• Enter and review data in systems to support operations.
• Compile data and prepare regular and ad-hoc reports.
• Serve as frontline customer service to resolve inquiries.
• Assist with audits by retrieving data for review.
• Support timely delivery and loss prevention via address checks.
• Prioritize work to maximize same-day package delivery.
• Maintain scan statuses and handle hazardous material issues per policy.
• Research missing packages and document disputed deliveries.
• Track metrics and produce weekly reports for management.
• Handle IC inquiries related to settlements and uniforms.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Time management

Phone handling

Documentation

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an enterprising clerical associate in Minnesota. The role focuses on supporting hub and station operations with data entry, reporting, and customer service to resolve inquiries.

The ideal candidate will handle data entry in multiple systems, prepare management reports, and assist with audits while maintaining accuracy and responsiveness in a fast-paced environment.