Patient Experience Operations Lead

University of Vermont Medical Center; Kirby Corner (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Vermont Medical Center seeks an Operations Support Specialist to lead patient experience workflows and coordinate clerical teams. This role assists the practice supervisor in training, evaluating staff, and resolving issues to sustain high-quality service for patients and visitors.

Primary responsibilities include supporting process improvements and stepping in for the supervisor when needed, contributing to the Medical Group's performance goals in a fast-paced healthcare

Qualifications

• Associate's degree preferred or equivalent combination of education and experience is necessary.
• Two to three years experience in a relevant healthcare setting.

Responsibilities

• Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff.
• Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations.
• Incumbent provides leadership in the absence of the practice supervisor.

Skills

Customer service

Leadership

Problem solving

Education

Associate's degree in Business or related field

Job description

The University of Vermont Medical Center seeks an Operations Support Specialist to lead patient experience workflows and coordinate clerical teams. This role assists the practice supervisor in training, evaluating staff, and resolving issues to sustain high-quality service for patients and visitors.

Primary responsibilities include supporting process improvements and stepping in for the supervisor when needed, contributing to the Medical Group's performance goals in a fast-paced healthcare