Operations Support Specialist

Msdbmustangs; Helena (MT); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana State Fund is seeking an Operations Support Specialist to ensure operational efficiency and deliver a high-quality customer experience. The role includes FROI intake, data entry, and handling routine administrative tasks for the operations team.

You will be the first point of contact for visitors and callers, coordinating travel, purchasing, and events while maintaining accuracy and professional communication.

Qualifications

• High school diploma or GED plus 2 years related experience.
• Associate’s degree (preferred).
• Bachelor’s degree preferred.

Responsibilities

• Claim Intake & Data Management: Enter FROI information into Claim Center, request missing details, document for downstream review.
• Claim Analysis & Routing: Verify policy coverage, apply claim codes, decide routing and follow special handling.
• Front Desk Customer Support: Provide professional first contact, maintain reception coverage, enforce security protocols.
• Operations & Administrative Support: Arrange travel, manage purchasing, track certifications, schedule meetings and events.

Skills

Customer service mindset

Empathy

Accountability

Resiliency

Attention to detail

Education

Associate’s degree

Bachelor’s degree

Job description

Job Description - Operations Support Specialist (26142801)

Position Title: Operations Support Specialist - (26142801)

This posting is scheduled to close on November 15, 2026.

About the Job

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.
• Front Desk Customer Support: Provide professional, friendly first point of contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.
• Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

About You

• Enjoys being part of a supportive, customer centered team and takes satisfaction in creating organized, reliable processes.
• Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.
• Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.
• Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.
• Brings good judgment, discretion, and professionalism to front desk responsibilities, customer interactions, and operational processes.
• Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.
• Customer and growth mindset
• Empathy
• Accountability
• Resiliency

About Montana State Fund

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.

Six values guide us in our day-to-day work:

• Do what's right
• Deliver with heart
• Focus on what matters
• Succeed together
• Find a better way
• Take the long view

Minimum Qualifications

• High school diploma or GED plus 2 years related experience, OR
• Associate’s degree

Preferred

• Bachelor’s Degree

Salary

$17.88 - 22.31 Hourly

• Telework Eligibility: Not Telework Eligible
• Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1

Employee Status

Regular

Schedule

Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

• Helena
• Agency: Montana State Fund
• Union: Montana Federation of Public Employees

Posting Date

Closing Date (based on your computer's timezone)

Required Application Materials

Resume

Contact

Contact Name: Emily McGlenn | Contact Email: [e-mail] | Contact Phone: [phone]

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

Equal Opportunity Employer

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.