Regional Field Manager

State of Montana; Town of Montana (WI); On-site; USD 83,000 - 92,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Telework Eligible

Job summary

Montana Department of Public Health and Human Services (DPHHS) seeks a Regional Field Manager to lead the REGION 1 Office of Public Assistance and oversee field offices across Montana. You will guide strategic direction, ensure consistent service delivery, and drive performance with a focus on program accuracy and customer service.

You will supervise Field Operations Managers, align operations with statewide goals, and support frontline teams to deliver high-quality public assistance services

Qualifications

• Bachelor's degree required; five years of management or training experience in a public assistance office.
• Thorough knowledge of applicable state and federal laws pertaining to public assistance.
• Understanding of social, economic, and cultural factors affecting families served by public assistance programs.
• Ability to analyze data, identify trends, and make informed decisions to improve operations.
• Knowledge of customer-service principles, supervisory practices, leadership, and personnel management.
• Ability to interpret and apply complex laws, regulations, and policies.
• Knowledge of program administration, budgeting, and personnel management.
• Excellent verbal and written communication skills, including coaching, presenting information, and facilitating discussions.
• Ability to oversee and monitor compliance with programs and procedures.
• Ability to collaborate with community partners, leadership, and stakeholders.
• Ability to model professionalism, manage change, and support teams under pressure.
• Ability to drive program improvements and call handling efficiency through continual review.
• Ability to motivate, mentor, and supervise personnel.

Responsibilities

• Provide strategic and operational leadership for regional Office of Public Assistance field offices.
• Ensure consistent, equitable, and accurate service delivery across local offices by overseeing regional operations.
• Collaborate with division leadership, other regional managers, and local management to align with statewide goals and performance metrics.
• Supervise Field Operations Managers and support supervisors and frontline teams.

Skills

Public assistance laws

Socioeconomic factors

Public assistance programs

Data analysis

Customer-service

Policy interpretation

Program administration

Communication

Compliance monitoring

Stakeholder collaboration

Leadership under pressure

Process improvement

Team leadership

Education

Bachelor's degree in related field

Five years management/training experience in a public assistance office

Case-by-case education/experience combinations allowed

Job description

Job Description - Regional Field Manager (30140) (26142493)

Position Title:

Regional Field Manager (30140) - ( 26142493 )

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division.

The Regional Field Manger (RFM) provides strategic and operational leadership for regional Office of Public Assistance (OPA) field offices. This position ensures consistent, equitable, and accurate service delivery across local offices by overseeing regional operations, implementing statewide program expectations, and supporting staff in delivering high-quality customer service for public assistance offices.

The RFM collaborates closely with division leadership, other regional managers, and local management to align office operations with statewide goals, performance metrics, and program accuracy standards. Responsibilities include operational oversight, team leadership, continuous improvement, managing personnel including recruiting, retention, and due diligence processes, and ensuring adherence to federal and state public assistance policies.

This position provides direct supervision to Field Operations Managers (FOM) and provides support to supervisors and frontline teams.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities w hether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Required for the first day of work:

• Thoroughknowledgeofapplicablestateandfederallawspertainingtopublicassistance program requirements.
• Strongunderstandingofsocial,economic,andculturalfactorsimpactingfamiliesand individuals served by public assistance programs.
• Comprehensiveknowledgeofpublicassistanceprograms,eligibilitydeterminations,and federal/state program requirements including SNAP, TANF, Medicaid, and HMK.
• Skillinanalyzingdata,identifyingtrends,andmakinginformeddecisionstoimprove operational effectiveness.
• Knowledgeofcustomer-serviceprinciples,supervisorypractices,organizationalleadership, and personnel management.
• Abilitytointerpretandapplycomplexlaws,regulations,andpoliciesinaconsistentand practical manner.
• Knowledgeofprogramadministration,budget,andpersonnel management.
• Excellentverbalandwrittencommunicationskills,includingtheabilitytocoach,train, present information, and facilitate discussions with staff and stakeholders.
• Abilitytooverseeandmonitorcompliancewithprogramsand procedures.
• Abilitytofostereffectivecollaborationwithcommunitypartners,leadership,andother stakeholders.
• Abilitytomodelprofessionalism,managechange,maintainresilienceunderpressure,and support teams through evolving expectations.
• Abilitytoachieveprogramimprovementsandcallhandlingefficiencythroughcontinual review.
• Abilitytomotivate,mentor,andsupervise personnel.

MinimumQualifications

• Bachelor'sdegreeinrelated field.
• Fiveyearsofmanagementand/ortrainingexperienceinapublicassistance office.
• Other combinations of education and public assistance experience may be considered on acase-by-case basis.

Additional Information

This position may be eligible for partial teleworkwithin the state of Montana.Specific conditions will be provided by the supervisor and must adhere to state policy.

This position supports the Human & Community Services Division / REGION 1, which includes the following cities: Browning, Hamilton, Kalispell, Libby, Missoula and Polson. Work locations will vary depending on availability and community needs.

This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on October 16, 2026.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $

40.10 - 40.10 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1 Employee Status : Regular Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

Yes, 20 % of the Time

Primary Location

Kalispell

Other Locations

Browning, Missoula, Hamilton, Polson, Libby Agency : Department of Public Health & Human Services Union : 000 - None

Posting Date

Oct 2, 2026, 8:45:44 PM Closing Date (based on your computer's timezone) : Oct 31, 2026, 5:59:00 AM

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.