Carrier Engagement Specialist

Aspinity; Dallas (TX); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Highway in Dallas, TX is seeking a Carrier Relations specialist to engage carriers, respond to inquiries, and drive adoption of the Highway platform. This onsite role supports high-volume outreach and requires strong communication and customer service skills.

The role involves building carrier relationships, resolving issues, and collaborating across teams. Some remote/on-call hours, weekends, and holidays may be required to ensure coverage and performance.

Competenze

• Prior experience in transportation, brokerage preferred.
• Comfortable making high-volume outbound calls.
• Customer-focused with strong communication.
• Able to manage multiple priorities in a deadline-driven environment.

Mansioni

• Engages carriers via multiple channels to obtain truck postings and submit freight quotes.
• Conducts high-volume outbound calls to build relationships with carriers.
• Provides responsive customer service to carrier questions and issues.
• Monitors, analyzes, and reviews application issues to maintain service.
• Suggests updates to the application to fix bugs and ensure correct operation.
• Troubleshoots technical problems and provides user-specific solutions.
• Implements process improvements to increase efficiency and reduce errors.
• Summarizes complex information clearly for internal/external stakeholders.
• Demonstrates responsiveness in communication and manages multiple priorities.
• Be available for remote/on-call after hours, weekends, and holidays.

Conoscenze

Outbound calling

Carrier relationships

Customer service

Communication skills

Time management

Problem-solving

Transportation industry knowledge

Descrizione del lavoro

About the Company:

Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.

FLSA Status: Exempt

Reports to: Operations Director, Capacity

Location: Dallas, TX (Onsite)

Role Description

Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role is responsible for engaging carriers and responding to inquiries to increase the adoption of Highway’s platform.

Your role

• Engages with carriers through multiple different communication channels in order to get truck postings and submit freight quotes.
• Is making high volume outbound calls to create relationships with carriers.
• Highly responsive to carrier questions, concerns and ensures the highest level of customer service
• Maintains the service of Highway’s application through monitoring, analyzing and review of any issues.
• Makes and suggests updates to the application as required to address system bugs and issues and to ensure the accurate operation of the application.
• Other duties include troubleshooting technical problems and providing individual solutions for users of Highway’s application.
• Implement process improvements to enhance efficiency and reduce errors.
• Summarize complex information in an easy-to-understand manner.
• Demonstrate responsiveness in responding to internal and external communication with the ability to manage multiple priorities at one time.
• Builds lasting relationships with carriers and users of the Highway app
• This role does require some remote and “on-call” after hours, weekends and holidays.

Qualifications

• Prior experience working in the transportation industry, preferably at a brokerage as a carrier rep or manager.
• Comfortable making high volume outbound calls, connecting and making relationships with Carriers.
• Become a Subject Matter Expert on Highway’s application.
• Excellent communication skills and thrives in a fast paced and urgent environment.
• Highly organized with a proven track record of managing multiple priorities within a deadline driven atmosphere- demonstrating high critical thinking skills and ability to make business decisions under pressure.