Operations Support Manager

NOV; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

NOV is seeking an Operations Support Manager to lead a US-wide team ensuring smooth day-to-day operations, optimize workflows, and coordinate across regions. The role includes ERP administration, billing communications with customers, asset management, and reporting to the Fortress Operations Director.

You will oversee regional material placement, monitor inventory and tool usage, manage vendor relations and budgets, and drive continuous improvement initiatives.

Qualifications

• Experience in frac operations and supporting US oilfield service operations.
• Strong problem solving and communication skills.
• Self-motivated and detail oriented.
• Experience tracking metrics and using data to improve processes.
• Available to work weekends and holidays to support regional operations.
• Experience managing vendors, budgets, or cross-functional projects.
• Working knowledge of Windows 10 OS, and Microsoft Office.

Responsibilities

• Oversee the placement of materials and tools in each region to support the next day’s operation.
• Control inventory costs and inventory management processes across the organization.
• Monitor tool usage and operational metrics; identify trends and suggest improvements for cost cutting and efficiency.
• Help manage vendor relationships, tools, supplies, and budgets as needed.
• Manage the coordination of the billing workflow with each region back through NOV finance and accounting.
• Work to administer ERP workflows, ensuring smooth operation and escalation of issues.
• Oversee daily support activities and ensure requests, issues, and escalations are handled promptly.
• Identify, evaluate and implement optimization efficiency projects, promoting continuous improvement.
• Assist with any other duty identified by the Fortress Operations Director.

Skills

Frac operations knowledge

Problem solving

Interpersonal communication

Operational management

Vendor management

Budget management

Windows 10 / MS Office

Tools

Windows 10

Microsoft Office

Job description

Job Description

The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.

Job Description

The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.

Responsibilities

• Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day’s operation.
• Control inventory costs and inventory management processes across the organization.
• Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
• Help manage vendor relationships, tools, supplies, and budgets as needed.
• Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
• Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
• Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
• Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
• Assist with any other duty identified by the Fortress Operations Director to support daily operations.

Qualifications

• A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.
• Excellent problem solving, interpersonal communication, and operational management skills
• Self-motivated and detail oriented.
• Experience tracking metrics and using data to improve processes.
• Available to work weekends and holidays to support regional operations and workshop demands, as needed.
• Experience managing vendors, budgets, or cross-functional projects.
• Working knowledge of Windows 10 OS, and Microsoft Office
• Interpersonal skills including subordinate evaluation, motivation, and concise communication

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About The Team

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.