Operations Manager (4057)

IRONCLAD Powered by Mersino; Sherwood (OR); On-site; USD 90,000 - 140,000; Full time

Job summary

IRONCLAD powered by Mersino is seeking an Operations Manager to lead the day-to-day execution of our industrial rental services, focusing on safety, quality, delivery, and cost control. The role oversees safety initiatives, training, and the development of KPIs and standard operating procedures to drive operational excellence.

You will collaborate with Branch and Regional managers, optimize fleet and labor utilization, supervise inventory, and uphold high service standards.

Qualifications

• Bachelor's degree preferred with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management.
• Proven ability to manage cross-departmental relationships with executive and field leadership.
• Experience leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail and focus on quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing or related industries like logistics or transportation.
• Proficient in MS Office and CRM software (Salesforce); SAP is a plus.

Responsibilities

• Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training and workplace improvements.
• Implement and maintain standard work instructions with training and clear communication.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to meet KPIs.
• Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
• Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage VAPS inventory.
• Train and monitor service employees on Standard Work Instructions and staffing requirements.
• Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems.
• Lead periodic branch assessments to evaluate performance and drive training and development.
• Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
• Ensure on-time deliveries, returns, and high product quality.

Skills

Leadership

Cross-functional collaboration

Continuous improvement

Project management

Quality focus

Customer communication

MS Office

Salesforce

SAP (plus)

Education

Bachelor's degree

Tools

Salesforce

MS Project

SAP

Job description

About Us

IRONCLAD powered by Mersino is a national provider of liquid storage, dewatering, and environmental rental solutions serving the energy, industrial, petrochemical, and construction markets. Formed through the merger of Ironclad Environmental and Mersino Dewatering, the combined company operates a multi-branch network across Texas, Louisiana, California, the Upper Midwest, and other key industrial regions, delivering rental fleet, engineered water management, and liquid containment solutions to customers who depend on uptime, safety, and technical expertise.

About The Job

The Operations Manager is responsible for driving the operational success of the business. This role oversees safety initiatives and training, while implementing and evaluating key performance indicators and standard operating procedures. Success will be achieved by executing both short- and long-term strategies to enhance operational excellence in safety, quality, delivery, cost control, and inventory management.

Key Responsibilities

• Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
• Implement and maintain standard work instructions with strong training and communication initiatives.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).
• Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
• Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.
• Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
• Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
• Lead periodic branch assessments to evaluate performance and drive training and development.
• Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.

Ensure on-time deliveries, returns, and high product quality (<60-day calls and First Time Quality).

Job Qualifications

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
• Proven ability to manage cross-departmental relationships and work with executive and field leadership.
• Experienced in leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail, focused on improving quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing (e.g., construction materials, auto-leasing) or related industries like logistics or transportation.
• Ability to work in culturally diverse, matrixed organizations.
• Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!